Medical Records Customer Service

“Summary of Qualifications

Experienced office professional adept at managing multi-line telecommunication systems, scheduling, and handling requests for medical records. Expert knowledge of HIPPA and other government regulations regarding medical records and electronic health records using EPIC. Able to deliver exemplary customer service telephonically and face-to-face.

Uber 2020 – present time

I work for a ride share company, picking up passengers from locations around Columbus, Ohio.

Robert Half Office Team

Receptionist Temp Position

05-2019- 10-2019 Whenever a position becomes available.

Answer Phone, checking voice mail, returning customers calls, canceling/rescheduling appointments and making sure that all patient Information is correct and updated.

OhioHealth Inc., Columbus Ohio Grant Medical Center

Medical Records Associate

2014-2018

Process and complete requests for medical records that meet HIPPA guidelines in a timely manner. Expert knowledge of electronic health records using EPIC. Manage multi-line phone system to answer patient inquiries.

Chase JP Morgan Bank, Columbus Ohio

Customer Service

2013-2014

Handling inbound calls with high call volume from customers regarding mortgage payments. Assist with obtaining information regarding mortgage. Managed calls in a que in a timely manner and delivered excellent customer service per company mission and values.

Norton Healthcare, Louisville, KY

Medical Records Clerk

2012-2014

Responsibilities included scanning requests into EPIC, faxing, and copying medical records requests. Also ensured accuracy of information before scanning health records.

Bingham Child Guidance Center, Louisville, Kentucky

2009-2010

Medical Records Clerk

Coordinated pulling charts for patient appointments and reviewed charts for completeness. Maintained tracking system for filing and releasing chart information. Created and maintained checklist for record accuracy and completion. Reviewed billing and ensured documentation matched billing. Flagged charts for incompleteness and follow-up.

The Ohio State University Hospital, Columbus, Ohio

1997-2008

Unit Clerk Associate

Performed clerical functions and medical tasks in an efficient manner. Functioned as a liaison between physicians, patients, and family members. Scheduled medical testing and procedures. Maintained accurate patient information in the patient’s chart.

Medical Records Clerk/Office Assistant

Ensured accurate filing of patient charts and adhered to HIPPA/ERISA guidelines.

Mail Clerk

Received, sorted and processed incoming bulk mail. Operated mail room machinery and equipment including CRT, addressograph, and electronic scale.

Patient Service Associate

Performed light housekeeping duties including daily room cleaning and equipment. Transported patients, specimens and various equipment throughout the hospital.

The Ohio State University, General College Coursework

North Adult High school

1990

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