Customer Service Representative
Resume:
Joshua J. Best
Goldsboro NC **534
*************@*****.***
PROFESSIONAL SUMMARY
Dedicated supervisor with a history of loyalty, dependability and strong work ethic focusing on the wellbeing of the staff, customers, and/or patients under my supervision/care.
SKILLS/QUALITIES
●Communication
●Scheduling
●Customer Service
●Conflict resolution
●Policy implementation
●Detail oriented
●Strict to time management
●Personable
WORK EXPERIENCE
December 2019- Allstate Insurance- Kinston, NC
August 2021 Customer Service Representative
Responsibilities included: Providing customers with resources and documents related to car and home insurance.
September 2011- Caswell Developmental Center- Kinston, NC
November 2019 Healthcare Supervisor
Responsibilities included: provided individualized care for residential patients with developmental delays and physical impairments requiring 24/7 care, scheduling and supervising staff, ensuring the safety and well-being of the patients and staff, liaison between staff and facility administration.
June 2004- Cherry Hospital- Goldsboro, NC
September 2011 Healthcare Technician III
Responsibilities included: provided individualized care for residential patients with developmental delays and physical impairments requiring 24/7 care, patient activity planning and community reintegration, scheduling and supervising staff, ensuring the safety and well-being of the patients and staff, liaison between staff and facility administration, transporting staff and individuals to various appointments and placement facilities.
January 2001- PaPa John’s Pizza- Goldsboro, NC
June 2004 Associate Manager
Responsibilities included: managing staff and everyday operations, obtaining and maintaining business accounts, customer service, community relations.
EDUCATION
August 1992- South Carolina State University- Orangeburg, SC
January 1996 Completed 89 credits towards Bachelor's Degree in Industrial Engineering.
August 1988- Goldsboro High School- Goldsboro, NC
June 1992
To Whom It May Concern,
I am writing to express my interest in becoming a valuable asset to your company. I understand and value the beliefs of your institution and am ready to contribute my support and skills to continuing them. I am a reliable, customer-centered, flexible, detail-oriented, versatile, and extremely hard-working individual who will represent your institution with the highest regard for professionalism and teamwork.
I have vast experience in customer service and employee development. I am very eager to learn, and I am ready to apply my knowledge and skills to a lasting career as a member of this company. I have experience working in several different settings such as restaurants, medical and retail services. I have excellent documentation skills and experience in a variety of computer documentation programs.
I look forward to learning more about your position, and discussing my qualifications with you in an interview. I can be contacted at 919-***-**** or at *************@*****.*** and I have attached my resume for your consideration.
Sincerely,
Joshua J. Best
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