Social Media Customer Service

Ryan Milbourne

*** * **** ****** *** York, New York 10016, 614-***-****, **************@*****.***

EDUCATION

Aug 2019 — May 2023 Media Production, University of Colorado - Boulder Minor in Music

Sep 2023 — Mar 2024 Music Supervision Certificate, Berklee College of Music Course work: Copyright Law, Music Management, Music Supervision, Music Licensing EXPERIENCE

Dec 2023 — Apr 2024 Sync Coordinator, Midnight Music Group LLC New York City

• Identified and and researched Music Supervisors / Creative Directors / Art Directors at various creative agencies (who help their clients license music for Film, TV, Advertising, Video Games, and other audio/visual media)

• Assisted the team in constructing effective outreach and brief pitches for our prospects and current clients. Oct 2023 Hostess, Tara Rose New York City

• Greeting and welcoming guests as they arrive at the restaurant.

• Managing reservations and seating arrangements efficiently.

• Providing menus and guiding guests through menu options if necessary.

• Answering phone calls and taking reservations over the phone.

• Collaborating with other staff members to provide excellent customer service. Sep 2023 — Dec 2023 Music Publishing Intern, AntiFragile Record Label New York City

• One-sheet production for artists on Canva and Photoshop. Writing newsletters on Aweber for our subscribers.

• Contributed to the promotional and marketing strategy of artists. Focused on social media outreach and influence on TikTok and Instagram. Contacted new potential artists and management via Roundcube emails. Responsible for A&R and discovery of artists. May 2023 — Sep 2023 Music Supervision Intern, Music Supervisors Inc Los Angeles

• Collaborated with filmmakers, directors, and producers to understand their creative vision and identify suitable music for various projects.

• Conducted extensive music research, sourcing, and selection to ensure a cohesive audiovisual experience.

• Negotiated music licensing agreements, securing necessary rights and permissions while adhering to budgetary constraints.

• Managed the coordination and logistics of music licensing, including cue sheets, contracts, and royalty payments.

• Built and maintained relationships with artists, composers, music libraries, and industry professionals.

• Worked closely with post-production teams to seamlessly integrate music into films, TV shows, commercials, or other media projects.

• Successfully contributed to productions' overall artistic direction and emotional impact through careful music selection and placement.

May 2022 — Aug 2022 Talent Acquisitions Intern, Modivcare Denver

• Assisted with social media strategy.

• Expanded team by recruiting through Linked In and Indeed.

• Established a company TikTok presence.

• Worked collaboratively with various departments across the organization.

• Managed and maintained relationships with partners and enhanced the interview and on boarding process. Jun 2022 — Sep 2022 Music Marketing Intern, Z2 Entertainment Denver

• Gained insights into concert promotion through social media and on-site operations.

• Worked at renowned venues, including the Fox Theatre and Boulder Theatre.

• Developed proficiency in social media strategy for concert promotion.

• Acquired skills in TikTok content production to engage the audience.

• Conducted in-depth artist research to inform marketing strategies.

• Designed eye-catching visuals using Canva for promotional materials.

• Maintained and updated websites for enhanced online presence.

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