Operations Manager Inventory Control
Resume:
Stephen Lee
Randallstown, Maryland 21133
Phone: 410-***-****
Email: **********.****@*****.***
Summary
Professional Operations Manager with experience managing all levels of large and small-scale projects, from implementation to completion, including budgeting and administration. Exceptional leader, fully engaged in operations, team development/building, safety and quality. Technically-savvy with outstanding relationship building skills, educating and presentation qualities through product knowledge. Motivated Manager with years of experience in training, problem solving, coaching and motivating, general and project management, product marketing and management, negotiation, mediation, cost reduction and inventory control. Areas of expertise include team building, change agent, customer relations, employee engagement, proven leadership, reporting, multi-site (state) with management and continuous improvement.
Skills
● Cost Reduction
● Leadership
● Warehousing/Distribution
● Budget and forecasting
● Inventory Control
● Continuous Improvement
● Quality Driven
● Recruiting
● Multi-site management
● P&L accountability
● Team building
Employment
OPERATIONS MANAGER OCT 2021-Present
NTW (NATIONAL TIRE WHOLESALERS)
BALTIMORE, MD
● Responsible for day to day operations in a 250,000 sq ft multi-million dollar warehouse managing a team of 38
● Ensure a safe work environment is present by following safety guideline
● Meet compliance standards with all company policies and procedures along with all related federal and state laws and regulations
● Meet or exceed NTW standards for quality and speed of service to our customers
● Ensure Inventory control process is a priority: conducting cycle counts and fostering continuous inventory accuracy while managing expenses
● Ensure the timely and accurate completion of all receiving, orders, product returns, and inventories are in compliance
● Responsible for P&L, Budgeting, Forecasting and Reporting all monthly metrics to upper management
● Responsible for utilization, protection and management of company assets while achieving sales goals and promoting TBC’s core values
● Maintain solid employee engagement through regular communications (morning huddles) and associate interaction
● Develop and implement appropriate training and cross training programs
● Support efforts of inside and outside sales personnel to increase sales and improve profitability Little Elm, Texas 75068
579 Lloyds Rd, Apt. 1013A
R. Stephen Lee
Phone: 410-***-****
SERVICE MANAGER JUN 2020-SEP 2021
TERMINIX
OWINGS MILLS, MD
● Responsible for in-field training, coaching, supervision and monitoring of delivery of quality service to all customers by the company’s service professionals
● Directed, monitored and motivated 10 service professionals that provided quality service to all customers
● Provided continuous, up-to-date in-field training and coaching to the team
● Conducted random quality audits of accounts in compliance with the branch goals
● Took responsibility of servicing pest routes when necessary
● Spent approximately 10% of work time in the office and 90% in the field assisting service professionals and meeting customers
● Performed pest control, termite control in homes or services production facilities in the field
● Inspected pest management work performed by service professionals and coached to ensure in compliance with company standards in the field
TERMINAL MANAGER (Contractor) JAN 2019-SEP 2021
NARS, LLC
JESSUP, MD
● Responsible for day to day operations management including expenses, P&L, coaching, training, staff hiring, employee relations, quality control, inventory and process improvements
● Led team (hourly and union staff) to winning 3 Awards; high AAR audit score, low damage claims and no injuries for 2019. Also won the highly coveted “Triple Crown Trophy”, only 3 given out in the entire network, this was a first in the terminals’ history.
● Built a highly motivated and successful team around sound fundamentals, understanding continuous improvement, VOC (Voice of Customer) and CTQ (Critical to Quality).
● Slashed CPU (cost per unit) by 25% by recruiting and employee engagement while ensuring continuation and enhancements of services.
● Obtained the highest AAR (American Association of Railroads) audit score in the terminals’ history with a 99.42% (October 2019) by applying DMAIC principle (Define, Measure, Analyze, Improve and Control).
● Decreased claims against the company by 80% with emphasis and training on safety and quality, which saved the company money in Worker’s Comp from previous year of over $600, 000 to now
$95,000, trending at $100,000, total savings upwards of $500,000 for 2019 REGIONAL OPERATIONS DIRECTOR JAN 2016- JAN 2019
BONDED FILTER, LLC
NORTHEAST, REGION
● Promoted from Regional Manager to Regional Director as a result of continued 100% attainment and growth performance within Region.
● Increased attainment (completion) in assigned Region from 85% to 100% over 2017 fiscal year for each quarter bringing over $6 million in revenue from Region 1 to include the following states; Virginia, D.C, Maryland, West Virginia, Ohio, Penn., New Jersey, New York, Mass., Rhode Island, Maine, and Vermont.
● Recruited, trained, and mentored Regional Service Managers (RSM) within Region.
● Increased employee retention by 30% by conducting new hire training at BFCU (Bonded Filter University) in Nashville at Bonded Filter Corporate office for all new hires along with Regional Managers within the organization.
● Improved customer retention by developing and directing service action plans for the region to monitor performance and ensure service delivery standards are consistent with customer requirements.
● Increased revenue streams by 15% by solving problems with existing equipment and enhancing services to accommodate each application.
REGIONAL OPERATIONS SUPERVISOR MAR 2015- JAN 2016
REDBOX
BALTIMORE, MD
● Supervised the merchandising of self-serve kiosk in Baltimore market
● Managed daily routes in effectiveness and efficiency
● Performed reviews semi-annually and annually
● Trained merchandisers in new policies and procedures when implemented by corporate.
● Performed one-on-one’s weekly with merchandisers to ensure proper procedures are being performed
ZONE MANAGER JAN 2007-MAR 2015
CARROLL COUNTY TIMES / BALTIMORE EXAMINER
BALTIMORE / WESTMINSTER, MD
● Increase route efficiency by 25% through route analysis and proper disbursement of routes based upon demographics.
● Reduced cost by 15% negotiating contractor’s rates, while not compromising quality of services being rendered.
● Managed warehouse and production during assigned shifts, with emphasis on maximum productivity and efficiency, above and beyond the company's KPIs
.
Education
KINGSBRIDGE UNIVERSITY
BA BUSINESS ADMINISTRATION
MASTER’S DEGREE- BUSINESS ADMINISTRATION (MBA)
Certifications
● Lean Six Sigma
● Mental Agility
● NASBA and PMI
● Facilitation
● Managing Managers
● Extreme Productivity
● Coaching for Leaders
● Supply Chain & Operations
● Operational Excellence Award
● OSHA 30/Eastern Kentucky University
● CPR/AED Certified
Military
UNITED STATES ARMY, PFC
WARTIME SERVICE MEDAL VETERAN -SQUAD LEADER
FORT SILL, OKLAHOMA
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