Customer Service Patient Care
Resume:
Shasta Chester
Experienced in customer service, healthcare, and
laboratory work. Skilled in phlebotomy, patient care, and maintaining specimen integrity. Seeking a stable job to continue growth and utilize transferable skills.
*********@*****.***
Baton Rouge, LA 70816
Work Experience
Phlebotomist
Lakeview Hospital
November 2023 - May 2024 • Covington
• Preparing patients before drawing blood
• Explaining blood draw procedures to patients and answering any questions
• Following health and safety protocols to maintain sanitary work areas
• Helping nervous or frightened patients remain calm during blood draws
• Working with supervising physicians and following their directions
• Drawing blood from patients with minimal or no complications Phlebotomist/Lab Assistant
North Oaks Medical Center
April 2021 - November 2023 • Hammond
• Identifies the best method for retrieving blood samples and other specimens
• Prepares specimens for laboratory testing
• Performs screening procedures
• Obtains blood specimens through venipunctures and finger sticks
• Maintains specimen integrity using aseptic technique and following department procedures CNA - Certified Nursing Assistant
Post Acute medical hospital
March 2020 - April 2021 • Hammond
• Provides for activities of daily living by assisting with serving meals, feeding patient's as necessary and ambulating, turning, and positioning patient's; and providing fresh water and nourishment between meals.
• Provides adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, and therapeutic baths; as well as applying restraints.
• Maintains patient'stability by checking vital signs and weight; testing urine and recording intake and output information.
• Provides patient comfort by utilizing resources and materials; transporting patient's; answering patient's' call lights and requests; and reporting observations of the patient to nursing supervisor.
• Documents actions by completing forms, reports, logs, and records.
• Maintains work operations by following policies and procedures.
• Protects organization's value by keeping patient information confidential. CNA/Dsw
Wilkinson Caregiving
January 2019 - March 2020 • Hammond
• Providing grooming and bathing assistance for patients with limited mobility
• Ensuring each patient's room is properly prepared with essential items for comfort and care
• Assisting patients with eating and medication administration Customer Service Representative
Wilkinson Caregiving
March 2017 - December 2018 • Baton Rouge
• Providing introductory information to new customer's
• Ensuring that customer's are satisfied with products or services
• Following up with client's or customer's to check that they're still satisfied with any purchases
• Letting customer's or client's know about additional products or services
• Determining the quickest, most effective ways to answer a client's or customer's questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions UPS Package Handler
United Parcel Service
November 2016 - January 2017 • Hammond
• Are responsible for packing items so they can be delivered safely to the destination. Showcase duties such as using hand tools, assembling cartons, sealing products, and completing other tasks as assigned. Customer Service Representative
May 2016 - September 2016
Customer Service Representative
Circle K
November 2014 - May 2016 • Hammond
• Ensured accurate and efficient cashiering procedures to streamline checkout process
• Maintained organized and fully stocked inventory to meet customer needs
• Executed thorough cleaning tasks to uphold store appearance and sanitation standards Cashier/Customer Service
Popeyes
August 2013 - September 2014 • Hammond
• Follow procedures to prepare food products for customer's, maintaining the highest level of product quality and cleanliness.
Direct Service Worker
North lake support and services
September 2011 - June 2013 • Hammond
• Providing assistance to elderly individuals with daily living activities at their home or in a care facility
• Preparing meals, cleaning, and doing laundry for patients
• Assisting with personal care tasks such as bathing and medication management Direct Service Worker
North lake support and services - 2011-09 - 2013-06 Education
Compass career college
Certificate
February 2018 - Present • Hammond, LA
Allied health
Hammond High School
High School
Present
Skills
Leadership Time Management Vital Signs CPR Team Work Laboratory Procedures Flexibility Medication Administration Medical Terminology Maximize Profits Patient Care Assembling Customer Care Venipuncture Community Relations Traits
Confident
I am self-assured in my skills and talents, and I"m willing to take on challenges and risks. Flexible
I am able to adapt to new requirements, situations, or environments. Accountable
I take responsibility for my actions and follow through on my promises. Dependable
I can be counted on to complete whatever task, objective, or job is needed. Focused
I pay careful attention to detail.
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