Customer Service Front Desk

Deyra Herrera Galindo

************@*****.***

864-***-**** Greenwood, SC, 296946

SUMMARY

Dedicated Receptionist with expertise in greeting visitors, answering phones, and scheduling appointments. Possesses excellent organizational and customer service skills.

PROFESSIONAL SKILLS

Scheduling Appointments

Customer Service

Patient Interaction

Multi-tasking

Teamwork

Handling Phone Calls

Documentation

Front Desk Operations

Cash Handling

Greeting Visitors

WORK EXPERIENCE

Receptionist

Oct 2023 - Present

Greenwood Eye Clinic

Greenwood, SC

Maintained logbooks, including sign-in/out, front desk expenditure, and calls received logs

Answered phones, scheduled patients, took payments, authorized insurance, greeted and assisted customers, addressed customer complaints, and worked in a highly skilled manner to greet guests in a courteous and professional way

Ensured the reception area was clean, neat, and appropriate for greeting customers

Calculated bills for services rendered, collecting and processing customer payments

Assisted with administrative tasks such as filing, typing, copying, and scanning

Entered customer data into the database and kept records up-to-date

Quality Control Associate (QC Associate)

Aug 2018 - Jun 2023

FujiFilm Manufacturing

Greenwood, SC

Trained new employees on quality control procedures and processes

Performed root cause analysis to identify and correct quality issues

Performed tests to ensure product quality was maintained

Communicated with production staff to ensure quality standards were met

Created and maintained quality control databases

Implemented process improvements to reduce waste and improve quality

EDUCATION

High School Diploma

Greenwood High School

Greenwood, South Carolina

LANGUAGES

Spanish: Fluent (4 out of 5)

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