Service Representative Customer

Norma Ewing

Miami, Florida *****

Ph: 786-***-****

**********@*****.***

Objective

I am a very motivated and highly enthusiastic Customer Service Representative, with multiple working experiences, including navigational and good driving history. My experiences are combined in the areas of Sales, Hospitality and Administration. I implement my skills for working efficiently. Patience, persistence and active listening allow me to problem solve while maintaining a positive attitude.

Ability Summary

●Account maintenance and record keeping

●Detailed oriented with quick learning abilities

●Experienced in Administrative duties

●Marketing negotiating skills

●Meet/exceeds goals

●MS Windows proficient

●Multi-tasking abilities

●Excellent communication skills

Employment History:

Domino’s Pizza

02/2022 - 07/2022

Collective work included knowledge of working in Pizzeria. Making pastries, desserts and Pizzas. Certification required for handling food. Fast paced environment with placing and delivery of customers orders.

Accounts Manager for Call Center Clients

01/2016 - 01/2022

Office Manager for a group of corporation working remotely in Sales & Services. Assignments included placing customers orders for products, credit card authorization, effectively managed customers inquiries & conflict resolution. On a regular day shift, call frequency required handling over 900 calls. Computer literate with knowledgeable IT skills.

Guest Service Agent

03/2014 – 10/2014 Embassy Suites Hilton Miami, FL

●Answer and transfer telephone calls

●Make and cancel hotel reservations

●Coordinate and answer guest request with various hotel departments

●Assisting irate guests resolve issues to guest satisfaction

●Maintain cash drawers with float throughout shift & ensuring it balances correctly at end of shift

●Preparing bank deposits and posting guest charges

●Required to work independently as a self-starter and team player

●Run daily reports to check reservations for accuracy

Product Advisor – Sales

10/2012 – 01/2013 Microsoft Stores Miami, FL

●Provide extensive product knowledge & sales support to customers

●Deliver an amazing customer experience to everyone

●Maintain & inquire elite level of product knowledge in Microsoft product, devices & services

●Building long-term customer relationship

●Incorporate service strategies when educating and engaging customers

Education Coursework

2008 – 2011 - Barry University School of Medicine – Miami Shores FL – A.S.

Coursework in Biology, Health Services Administration (HSA)

Hilton Hotels Certificate courses in GSA & Hospitality

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