Customer Service Representative

Dawn Cranney

Ocala, FL

Authorized to work in the US for any employer

Work Experience

Cardmember Service Representative

U.S. Bank-Remote

May 2023 to January 2024

Cardmember Services

Customer Service Representative

DialAmerica/USBank-Ocala, FL

August 2013 to June 2021

Customer support via call center and than work from home Administrative Assistant/Scheduling Coordinator

Accurate Reporting and Video Service-Ocala, FL

August 2007 to September 2013

Administrative Assistant, Scheduling depositions and mediations,exhibit copying and transcript delivery.Also contacted our stenographers daily to assign jobs. Daily banking, inventory management, as well as weekly office cleaning.

Licensed Insurance Agent

Strom Allstate Agency-Ocala, FL

January 2004 to August 2007

Customer service, Insurance personal lines, as well as managing day to day operations including though not limited to interviewing and training new hires, inventory and supply, daily bank deposits, making sure office is clean, and marketing to bring in new clients. Also contacted existing clients as a reminder to pay insurance policies so not to be cancelled, among other duties. Education

High school diploma

Dunnellon High School - Ocala, FL

August 1988 to June 1992

Skills

• HIPAA

• Interviewing

• Data entry

• Underwriting

• Front desk

• Office Management

• Typing

• English

• Microsoft Powerpoint

• Clerical experience

• Cash handling

• Multi-line phone systems

• Organizational skills

• Administrative experience

• Google Docs

• Microsoft Excel

• Phone etiquette

• Office experience

• Insurance Sales

• Recruiting

• Sales

• Medical Scheduling

• Banking

• Customer service

• Customer service

• Microsoft Office

• Filing

• Management

• Microsoft Word

• Inside sales

• Microsoft Outlook

• QuickBooks

• Insurance Verification

• Computer skills

• Proofreading

• Cardmember service

• Customer support

• Windows Remote Desktop (7 years)

• Desktop administration

• Legal administrative experience

• CRM software

• Ability to motivate

• Ability to navigate up to 15 with no problem.

• I worked for card member services before I got laid off two months ago I can pass a background check as I was working for government through a contract for US Bank. Languages

• English - Fluent

Certifications and Licenses

Driver's License

June 2019 to April 2028

Additional Information

Licensed insurance customer service representative

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