Account Manager Customer Service

ELIZABETH RIZZOLO

Palm Harbor, FL 631-***-**** **********@*****.***

OCT 2019 -

PRESENT

EXPERIENCE

HIGH NEEDS MEDICAL BEHAVIORAL ASSISTANT

HIGHLAND LAKES ELEMENTARY SCHOOL

Assisted the classroom teacher by working with special needs children, allowing them to be part of the General EducaƟon Classes.

I work closely with the classroom teacher as well as other specialists, such as reading and speech. I have an excellent relaƟonship with all of my colleagues as well as the parents of the students with whom I work. CUSTOMER SERVICE REPRESENTATIVE/ACCOUNT MANAGER

SAINT GOBAIN

As Account Manager, I worked closely with outside sales and other members of the distribuƟon team to grow exisƟng customers, and meet or exceed monthly sales quotas at the appropriate gross margin, while increasing customer saƟsfacƟon.

ResponsibiliƟes included:

Worked from customer specificaƟons to recommend the appropriate product based on availability and cost. In many instances this required me to cross them over to a different product that met all their requirements and could be shipped the same day.

Responded to customer telephone and e-mail inquiries to discuss appropriate products for their applicaƟon.

Recommended alternate products based on customer requirements to increase customer saƟsfacƟon and improve transacƟon profitability. This oŌen allowed me to increase sales and average order size by means of cross-selling, add-on sales, and offering promoƟonal sales items.

Worked closely with the warehouse to ensure products were shipped on Ɵme based on promises made to the customer. NoƟfied the customer proacƟvely if the delivery was going to miss expectaƟons.

Contacted customers following sa1es to ensure saƟsfacƟon and resolve any complaints.

Please Note: I leŌ this posiƟon two weeks prior to the birth of my daughter. FEB 2014 –

MAY 2015

SEP 2012 -

JAN 2014

CUSTOMER SERVICE REPRESENTATIVE/ACCOUNT MANAGER

PACKAGE-ALL, BAYPORT, NY

As Account Manager, I worked cooperaƟvely with outside sales and other members of the distribuƟon team to grow exisƟng customers and meet or exceed monthly sales quotas at the appropriate sales margin, while increasing customer saƟsfacƟon.

ResponsibiliƟes included:

GeneraƟng new and repeat sales by providing product and technical informaƟon in a Ɵmely manner. Determined customer requirements and expectaƟons in order to recommend specific products and soluƟons.

Recommended alternate products based on cost, availability, or specificaƟons.

Accurately processed customer transacƟons such as orders, quotes, and returns.

ProacƟvely recommended items needed by customers to increase customer saƟsfacƟon and improve transacƟon profitability.

Increased sales and average order size by means of cross-selling, add-on sales, and offering promoƟonal sales items.

Monitored scheduled shipment dates to ensure Ɵmely delivery and expedite as needed.

Contacted customers following sales to ensure ongoing customer saƟsfacƟon, and resolve any complaint.

Personal Note:

I managed Package-All’s largest account, LNK, which was in dis-array when I began at the company. Upon leaving, LNK asked me to visit their company so they could personally thank me for my efforts. While organizing LNK’s business, I also managed 160 addiƟonal accounts.

I leŌ Package-All when I moved to Florida.

SEP 2006 -

JUNE 2012

CUSTOMER SERVICE REPRESENTATIVE/ACCOUNT MANAGER

SARTORIUS STEDIM NA CORP, BOHEMIA, NY

ResponsibiliƟes Included:

Addressing customer service inquiries.

Managed five key accounts, (Pfizer, Genentech, Shire, Lonza, and Merck) with yearly sales totaling in excess of $10M, while also managing customers in the Southeast US.

Provided support for inside and outside sales, which included o Account Updates

o Issuing quotes

o CreaƟng and updaƟng weekly Excel reports of shipments and backlog for Sales, Product Managers, and Customers.

Issuing Quality NoƟficaƟons and Return AuthorizaƟons

Processing customer complaints and tracking the complaints throughout the complaint process unƟl the problem was recƟfied. Working closely with the customers to ensure saƟsfacƟon with the outcome.

Issuing Credits and Debits

SALES ASSOCIATE/CUSTOMER SERVICE/ORDER ENTRY

GLOBAL STEEL PRODUCTS, INC. DEER PARK, NY

ResponsibiliƟes Included:

Answering customer inquiries regarding order status.

Helped answer customer complaint issues.

Provided support for outside Sales Reps with account and shipment updates.

CoordinaƟng shipments with the producƟon department, accepƟng and processing orders, processing commercial invoices, and administering warranƟes.

Sole trainer for new hires. Successfully trained a minimum of ten new employees, some of whom followed the company when it move to its new facility in Georgia.

Contacted customers following saels to ensure saƟsfacƟon and resolve any complaints.

Please Note: In September of 2006, Global Steel relocated to Georgia SEP 2000 –

SEP 2006

SKILLS and TRAINING

Proficient in MicrosoŌ Excell, Outlook, Power Point, and Word.

Extremely knowledgeable in SAP and MAS500

CPR CerƟfied

Earned a Medical Behavioral Assistant CerƟficate

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