1099 Contract Delivery Driver/Courier
Resume:
Marla Andrews
Detroit, MI *****
************@*****.***
Dedicated and motivated representative to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients. Reliable and driven, with strong time management and people oriented skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Volunteer Youth Adviser
Order of Eastern Stars-Detroit, MI
January 2008 to Present
• Coordinate Youth Activities
• Facilitate FAFSA Workshops for youth and parents
• Coordinate and chaperone college tours for youth and parents Contact Tracer
Century Technologies, Inc-Somerset, NJ
November 2020 to June 2021
• Called and provided contacts with approved information on state/local quarantine procedures.
• Provided resources to identify local testing sites with in their county of residence.
• Collected and recorded information on symptoms into the CRM SAP- Salesforce Contact Tracer System.
• Handled confidential information with discretion and professionalism. State Of Indiana Benefit Administrator
Conduent-Allen Park, MI
October 2016 to January 2018
• Gathered information, researched, and resolved customer complaints
• Assessed clients needs and provided status, guidance, and education for products and services.
• Served a leader by helping to encourage and educate on how and when to apply appropriate policy & procedures to best meet the needs of the client.
• Documented all call information according to standard operating policy and procedures.
• Customer Support
Case Manager
The Resource Network-Hamtramck, MI
September 2013 to July 2016
• Case Manager for an affiliate of Michigan Works servicing residents from the city of Detroit.
• Linked, Monitored, and Coordinated services for clients.
• Crisis Management Consultant.
• Retention Specialist for Part-Time Employed Participants.
• Supervised Work Experience participants with The Resource Network. Outpatient Case Manager
Lifespan Clinical Services-Livonia, MI
July 2008 to June 2011
• Trauma Focus Facilitator.
• Love and Logic Trainer.
• Gateway Hospital Liaison.
• Developed and Updated Treatment Plans and Social Assessments for clients.
• Linked, Monitored, and Coordinated services for clients and families. Foster Care Worker
The Children's Center-Detroit, MI
October 2006 to May 2007
• Developed and Updated Treatment Plans for clients and families.
• Linked, Monitored, and Coordinated Services for the clients and families.
• Attended and testified in Child Welfare Court Proceedings.
• Supervised parenting time visits.
• Advocated in IEPC School meetings for clients.
• Collaborated with The Department of Human Services for Child Welfare Services. Personal Agent
Community Living Services-Wayne, MI
March 2000 to November 2005
• Developed, Implemented, and Updated Plans & Social Assessments.
• Conducted Home Visits to monitor the health and safety of clients.
• Participated in Hospital Discharge Planning and IEPC's.
• Ensured ongoing training for home staff, providers, and day programs. Recipient Rights Advisor
Community Living Services - Wayne, MI
• Completed thorough Recipient Right investigations; Conducted Field Review Inspections and Site Assessments.
• Acquired an extensive knowledge of the Michigan Chapter 7 Mental Health Code; Trained Direct Care Staff.
• Collaborative work of caseloads with Adult Protective Services, Protection and Advocacy, Licensing, and Local Police.
Education
Masters in Interdisciplinary Studies
Eastern Michigan University - Ypsilanti, MI
January 2010 to April 2013
Bachelors in Social Work
Eastern Michigan University - Ypsilanti, MI
August 1994 to August 1998
Skills
• Crisis Management
• Case Management
• Process Improvement
• Time management
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Customer service
• Phone etiquette
• Typing
• Microsoft Office
• Developmental disabilities experience
• Microsoft Outlook
• Analysis skills
• Windows
• Quality control
• Project coordination
• Salesforce
• Manufacturing
• Negotiation
• Bartending
• Conflict management
• Writing skills
• Human resources
• Communication skills
• English
• Customer service
• Typing
• Supervising experience
• Windows
• Conflict management
• Microsoft Access
• Clerical experience
• Analysis skills
• Driving
• Data collection
• Project coordination
• Negotiation
• Warehouse experience
• Computer skills
• Communication skills
• Basic math
• Math
• Data entry
• Technical writing
• Leadership
• Documentation review
• Teaching
• Customer relationship management
• Telecommunication
• Porter experience
• Guest services
• English
• Human resources
• Relationship management
• Working with people with disabilities
• Cash register
Certifications and Licenses
First Aid Certification
CPR Certification
Social Work License
Driver's License
Contact this candidate