Data Entry Customer Service

C U S T O M E R S E R V I C E R E P

Donna King

Customer Service Representative and

Billing Research Analyst with over 20

years of experience. Skilled in

documentation processing, data analysis,

and presenting quantitative data. Strong

relationship builder and communicator,

known for improving operational

efficiency and meeting departmental

goals.

Executive Summary

Most Efficient Data Entry Analyst

(2024) - US Food

Employee of the Month (February

2023) - Check Into Cash

Most Effective Leader (2019) -

Clearchoice Dental

Employee of the Year (2016) -

Comcast Business

Achievements

Home: 720-***-****

**********@*****.***

913 Calibre Creek Parkway Roswell GA

30076

Reach me at:

Processed and entered large volumes of data into company databases with high accuracy.

Conducted data verification to ensure data integrity and quality. Developed and maintained comprehensive data records and reports. Collaborated with other departments to streamline data entry processes. Analyzed data trends and provided insights to improve operational efficiency. Data Entry Analyst

Career History

US Food: April 2023 – May 2024

Delivered a professional and welcoming customer experience. Proficiently processed purchases using point-of-sale system. Accurately handled customer transactions and maintained records of all payments.

Promoted and upsold products and services to drive sales growth Lead Customer Experience Representative

Clearchoice Dental: February 2017 – September 2021 Answered incoming customer calls regarding potential patients and discussed dental implant solutions.

Assisted potential patients in the decision-making process using the ClearChoice consult process.

Developed and maintained relationships with potential and current patients. Ensured a smooth hand-off between consult and treatment. Expert in using Salesforce.com, maintaining records of completed transactions and patient information.

Customer Service/Business Process Analyst

Comcast Business: November 1991 – January 2017

Analyzed and evaluated operational performance metrics and resources.

Mapped metrics against operational plans and strategic goals to ensure alignment.

Created and facilitated reporting and analysis to evaluate operational initiatives and drive efficiencies.

Developed and maintained documentation and job aids. Maintained multiple operational reporting tools and navigated core systems including Salesforce.com, Workbench, Century, Singleview, and CSG.

Provided revenue analysis and operational support, validating data daily through team cooperation and regular spot checks. Customer Service Associate

Check Into Cash: October 2022 – April 2023

C U S T O M E R S E R V I C E R E P

Donna King

Colorado State, Denver, CO (2016)

Notary

Emily Griffith, Denver, CO

Education History

Appraisal Certificate

George Washington High, Denver, CO

High School Diploma

Microsoft Office Suites 2003/2007/2010 (Publisher, Access, PowerPoint, Excel, Project, and Word)

MS SharePoint

Type 50 wpm accurately

Ten Key by touch

CSG

Salesforce

Core Skills

Contact this candidate