Customer Service Representative
Resume:
ALEXA BOYER
Crystal Lake, IL
************@*****.***
Experienced lead/administrator roles, held cross-trained positions at previous employment establishments. Titles/positions held include veterinary technician, receptionist, customer service representative, store sales representative, key holder, and service industry worker. Seeking a position I can contribute my developed skills and strong work ethic to a business offering opportunities for further professional experience and career growth.
Work Experience
Restaurant Server
Gigi Wine Bar & Bistro-Barrington, IL
January 2024 to Present
• Used communication & problem-solving skills to resolve guest complaints & promote long-term loyalty.
• Worked exceptionally well in the busy, fast paced, work environment, while giving great customer service.
• Quickly learned POS system on handheld devices.
• Greet, sat, and recited chef’s daily specials in detail and answering all menu questions. Always adding recommendations for food & wine pairing
• Provided wine bottle service and tastings at guests table
• Represented the restaurant professionally and of high standards while on and off establishment site
• Followed proper cleaning, sanitizing, and foodhandling procedures to maintain safety forall.
• Took credit card, cash, and gift certicate payments and gave cash transactions with use of POS system.
• Provided prompt service to customers in order to maintain high levels of satisfaction. Restaurant Server
The Dock at Montrose Beach-Chicago, IL
July 2022 to October 2022
• Greeted customers, talked about specials, took drink orders, and made positive connections with guests
• Suggested appropriate food & drink pairings to increase per-ticket sales, along with upselling specialty drinks.
• Worked with kitchen staff to keep customers informed about unavailable dishes and wait times.
• Used communication & problem-solving skills to resolve guest complaints & promote long-term loyalty.
• Kept tables clean and tidy during and in-between guests occupancy. Always helping bussers when possible.
• Took credit card, cash, and gift certificate payments and gave the appropriate cash transactions change.
• Worked exceptionally well in the busy, fast paced, work environment, while giving great customer service.
• Quickly learned POS system on handheld devices.
Client Service Representative
Old Town Animal Care Center-Chicago, IL
January 2022 to June 2022
Responsibilities:
• Oversaw daily operations while training newly hired employees
• balancing end of day reports and daily acquired revenue
• providing exceptional customer service & successfully managingoperations by multitasking and extending help to other staff members in need
• navigating multiple software programs
• improving front office procedures with creative problem solving skillsand critical thinking
• demonstrating great attention to detail on official business documents
• maintaining a positive client/customer relationship and ensuring growth in client/customer loyalty. Client Care Coordinator
Oz Animal Hospital-Chicago, IL
December 2018 to July 2019
• Assisted doctors w/ pets’ in clinic medical care, including but not limited to surgical procedures, dental cleaning procedures, wellness visits, diagnostic testing/lab testing
• Took detailed record of patient’s history and medical progress
• Provided exceptional customer service to pet owners
• Gave new pet owners necessary pet care information and tutorials
• Cross trained to perform administrative duties including, managing clinic emails, answering phones, record maintenance, payment processing, etc.
• Administering medication/treatment to patients
• Followed AVMA accreditation practices
Receptionist/Veterinary Technician
Crystal Lake Veterinary Hospital-Crystal Lake, IL
May 2009 to May 2016
• Assisted doctors w/ varies animal medical care
• Educated clients on pet health
• Front office duties: emails, answering phones, faxing documents
• Followed AVMA accreditation practices
• Managed scheduling for doctors, technicians, and groomer
• Processed payments and balanced end of day reports
• Provided excellent customer service
• Performed vet tech duties when needed or as scheduled
• Trained newly hired employees
Education
A.A.S. in Veterinary Technology
Penn Foster Axia College
May 2010 to May 2014
High school diploma
Crystal Lake South High School - Crystal Lake, IL
August 2002 to May 2006
Skills
• Customer Service
• Communication skills
• Medical scheduling
• Front desk
• Customer relationship management
• Veterinary experience
• Administrative experience
• Cash Handling
• Multi-line phone systems
• Organizational skills
• Computer Operation
• Data entry
• POS
Certifications and Licenses
Basset Certificate
January 2023 to January 2026
Illinois Basset certificate earned for serving in Illinois Food Handler Certification
September 2022 to September 2025
Food handler certificate earned for restaurant employment Veterinary Assistant
Present
Driver's License
August 2023 to December 2025
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