Customer Service Data Entry

Marsh’a Alexander

Sacramento, CA 916-***-**** *************@*****.***

Customer Service Representative

Highly motivated, solutions-focused professional who thrives on providing excellent customer service and using service methods that focus on customer retention, satisfaction, and team effectiveness. Flexible, cooperative attitude, quick learner, and work well under stress and high pressure.

Skills & Abilities

Data Entry

Type 35 WPM

Record Keeping

Multi-Tasking

MS Office Suite

Detail Oriented

Problem Solving

Information Processing

High Volume Calls

Phone Etiquette

Telephone Management

Communication Skills

Professional Experience

wEstablished rapport with customers, evaluated their needs and recommended appropriate services

wAnswered phones and dispersed appropriate information to callers

wKept records of customer interactions

wResolved customer issues and de-escalated concerns without involving management

wPerformed dispatch duties and set appointments for Medi-Cal transportation dept.

wPerformed data entry and retrieved information on individual accounts

wDelivered scripted sales proposals and explained the products or services to customers

wConsistently met or exceed performance standards for incoming calls

wKnowledge sales and marketing principles and strategies to entice customers

Employment History

Alta California Regional, Sacramento, CA 03/2022 – 09/2023

Bee Sting Cleaning, Front Desk Receptionist, Sacramento, CA 02/2021 – 04/2022

CVS, Remote Customer Service, Sacramento, CA 03/2020 – 01/2021

Logisticare, Customer Service Representative, Las Vegas, NV 12/2017-01/2020

Telus International, Hurricane Relief Representative, Las Vegas, NV 01/2017 – 11/2017

Education

Discovery High School, Sacramento, CA - High School Diploma

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