Operations Manager Warehouse

William Trupe

*******@***.*** • 301-***-****

Operations Leadership Professional

Operational Leader dedicated to implementing proven methods to meet business performance expectations. Recognized for the successful implementation of tools to manage labor, cut costs, streamline safe operations, and increase productivity. Driven to be a servant leader and culture-setter, with a strong detailed approach to maintaining high threshold for business operations.

Career Experience

CANTWELL-CLEARY CO, INC. Elkridge, MD

Warehouse Manager, January 2024 – Present

Hire, coach, and develop new hires and current employees on daily functions and new procedures

Supervise warehouse operations by managing 10 employees and 6 drivers, spanning 2 shifts

Manage 10,000 square foot warehouse with over $5 million amount in inventory

Coordinate and correct the routing processes leveraging a circular approach to avoid retracing to reduce drive-time, gas spend, and mileage while also adding customers to route

Created a new process and tracking system for receiving inbound shipments, checking-in drivers, auditing shipment, and documenting damaged products to improve accountability for each unit

Replaced inventory accounting process with a new location number system; improved inventory accountability by updating process from 72 hours for 1 yearly inventory audit to 8 hours of 1 monthly inventory audit

Conduct inventory audits weekly to ensure accurate product counts, meanwhile enforcing FIFO and product life-cycle monitoring; target inventory dwelling past life-cycle and escalate to the sales departments and the President weekly creating accountability process for sales team

Quote and order 3P carriers for out-of-town shipments; log freight costs and directing customer inquiries to accounts payable

AMAZON.COM Baltimore, MD

Operations Manager, October 2022 – December 2023

Planned and executed daily operational strategies and labor plans; provide leadership to a team of 150+ associates and 5 area managers to successfully process ~150K packages daily while meeting defined metrics to include exceeding cost goals by 36%

Developed employees’ people leadership and technical skills: Responsible for 21 promotions as well as driving a shift-wide manager retention rate +9% above site average in 2023

Led sitewide quality initiatives; Spearheaded measures leading a 6-month charge in DPMO decrease from 18,000 to 3,680 decrease in packages missorted to wrong destinations

Drove safe practices in accordance with Amazon and OSHA policy; Launched safety initiatives to include team start-up audits catalyzing shift being named safest at the site in 2022 & 2023 with 0 serious injuries

Area Manager, February 2020 – October 2022

Responsible for the leadership of 180+ associates to include keeping associates on-task and assigning new tasks to move volume out of the facility by assigned departure time

Assigned to a stretch role as interim Operations Manager assisting with devising labor and processing plan as well as achieving target metrics set by network

Promoted employee engagement across the site: started the site’s chapter of the Body Positivity affinity group

Developed shift employees through 1:1 coaching and the creation of employee development tools leading to shift’s retention rate increasing to 12.5% above site average for manager retention rate as well as three promotions in 2022

Innovated operational efficiencies with successes including increasing induct rates by 24% by eliminating waste

Created a sitewide headcount tracking system leading to 25% decrease in on prem versus physical headcount mismatch.

SYSCO FOODS Jessup, MD March 2016 – February 2020

Operations Supervisor

Established procedures for management and verification of 115 out-going shipments per shift; developed streamlined SOPs leading to a reduction in error rate from 1/256 to 1/682 exceeding goal by 30%

Enforced compliance with Sarbanes-Oxley regulations; sustained a $480M product inventory with less than 3.9% 2019 loss compared to 5.1% loss in 2016

Lead 125+ employees by coaching, counseling, and disciplining while planning, monitoring, and appraising job results

YRC FREIGHT Dundalk, MD June 2015 – March 2016

Terminal Outbound Supervisor

Managed the efficient operation approximately 30 incoming loads daily; Increased critical time delivery by 2.5% to meet goal

Supervised 10 + dock associates to effectively transload freight; decreased customer-reported errors by 15%

UNITED PARCEL SERVICE Landover, MD November 2014 – June 2015

Operations Supervisor

Managed a team of up to 10 employees to successfully and safely sort and process packages

Analyzed performance data daily to report on KPIs and action accordingly; increased on time departures by 3.3% exceeding goal.=

Education

FERRUM COLLEGE, B.S. in Management with minor in Business

Pledge Marshall, Sigma Alpha Kappa; Player/Coach, Intramural Sports; Participant, Work-Study Program

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