Customer Service Administrative Assistant

Allyce Gonzalez

San Antonio, TX ***** • 830-***-**** • ************@*****.*** • WWW: Bold Profile

Skills

Strong Work Ethic

Exceptional customer service

Guest Engagement

Professional Appearance

High-volume dining

Daily specials memorization

Order Management

Work History

Server/ Bartender, 03/2013 to 05/2024

Cypress Grille – Boerne, TX

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Maintained a clean and orderly dining area for an enjoyable guest experience. Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.

Served high customer volumes during special events, nights, and weekends. Verified drinking age requirements of customers by carefully reviewing photo identification. Administrative Assistant, 06/2010 to 12/2012

Nationwide Medical Inc. – Calabasas, CA

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Created and maintained databases to track and record customer data. Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff. Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Lifeguard/Swim Lesson Instructor, 03/2005 to 06/2010 Simi Valley Family YMCA – Simi Valley, CA

Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules. Monitored safety of guests in and around swimming pool. Provided friendly customer service to guests and addressed concerns. Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.

Education

High School Diploma: 06/2007

Royal High School - Simi Valley, CA

Professional Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

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