Customer Service Security Officer
Resume:
Nicole R. Manuel
Contact
Apt A
Atlanta, Georgia 30331
**************@*****.***
Objective
To obtain a full-time position where I can utilize my skills in customer service or retail.
Education
Atlanta Technical College -2013
Atlanta, Georgia
GED
Key Skills
Cashiering
Stocking
Inventory
Childcare
CPR First Aid
Customer Service
Telephone Skills
Mentoring
Skill-Building Workshops
Life skills
Anger management
Financial Planning
Creative and critical thinking
Problem solving
Job Readiness
College Preparation
On-the-job training
Computer skills
Basic typing
Experience
Strategic Security (GBI) June/2021 - present
Security strategy provides security management for the Intelligence Community Secure Compartmented Information Facility in accordance with appropriate Intelligence Community Directives.
( Watch for irregular or unusual conditions that may create security concerns or safety hazard).
Weiser security (Walgreens) 08/2018- 12/2019
• Protect the interests of the client within the limits of the facility and to protect the lives and property of employees and visitors.
• Where approved uniform completely including having license when applicable available and present at all times.
• Prepare reports on a daily basis as trained and turn them into the proper contacts.
• Must stay on post until properly relieved.
• Making patrols as required by post orders
• Notify proper authorities in all cases of emergencies as outlined in the post orders.
• Report all violations of company policy and local and federal laws as stated in the Employee Handbook.
Garadaworld Armed Security Officer (Driver) June 2017- June/ 2018
• Duties included protection and transportation of monies and other valuables, while transferring assets in the armored trucks to and from many different client base such as restaurants, retailers, and financial institutions
Norred & Associates Security officer (Emory/Concierge) (Dec- 2016 July-2017)
• Duties included was to provide contact and safeguarding to clients at night.
• To have controlling access to buildings. Handle different type of emergencies.
• Reporting patient concerns.
• Monitoring the security system. To record any findings in line with policy and procedure.
Air Serve Cart Services (International Immigrations Greeter)
(Nov-2015- Dec-2016)
• Providing rapid cart movement and services to all international passengers entering and exiting Concourses E-and F.
• Assisting international arrival commuters with baggage and arrival/departure information. Ensuring customers
• have passports, documentation and tickets before exiting the recheck area of the world’s busiest international airport.
• Coordinate with Ground Operations concerning the return of checked in bags to passengers who have been offloaded and retag baggage to final destination. Monitor unclaimed baggage and ensure that details are quickly updated so that they can be restored to their rightful owners or to the outstations as quickly as possible.
• Check messages from outstations relating to short, shipped baggage and ensures that those passengers who are affected are notified as soon as they reach the baggage arrival carousels. Handle arriving Rush bags from flights, ensuring that the owners are contacted to advise them of delivery arrangements and then makes those arrangements with the transport company to deliver.
• Customs and Immigrations qualified to provide fast and efficient services to passengers both Local and International. Give proper instruction on vital forms, documents Global Entry and Customs claims. Authorized to escort secondary detained passengers, weapons and contraband. Decipher United States Citizens from Internationals to aid Customs and Immigrations personnel effectively enter commuters into the country. Quarters Recycling Plant (Sorter) (Jun 2014- Oct 2015)
• Perform duties in a safe manner in compliance with all local, state, and federal regulations and company policies.
• Ensure proper PPE is utilized, as well as compliance with proper procedures are adhered to consistently. Inspect materials and sort items or materials into designated areas according to type, size, condition, color, or paper grade.
• Pull contaminants out of paper or off of floor. Perform cleaning duties related to plant equipment and general housekeeping.
• Report system problems immediately to management.
• Maintain a clean and orderly work area and surrounding area. Dump boxes and containers of material into designated area(s).
• Maintain an excellent attendance record and an excellent safety and work quality record.
Aldeasa World Duty Free and Alpha Group (Customer Service Rep.) (Sept 2010-Sept 2011)
• Deal with the customers via over the phone, or face to face.
• Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors.
• Respond to the problems of the customer promptly.
• Oversee customer accounts and update their transaction status.
• Draft the necessary documents, receipts and letter or statements, as required by the customer.
• Maintain records of interactions with the customers in an orderly manner.
• Coordinate with the internal department to find solutions and resolve matters.
• Maintain and follow up on the customer, whose query you had solved. Ensure they are satisfied with your answer. References
Available upon request.
Contact this candidate