Customer Service Project Management
Resume:
EDUCATION
Project Management Certification,
Coursera Project Network- Howard University
ULACIT, Latin American University for Science and Technology
Panama, Republic of Panama
Bachelor of Business Administration
Graduated: 2009
East Bay High School
Riverview, FL
High School Diploma
Graduated: 2005
Eennie Mae Waller
OBJECTIVE
Project management professional with extensive experience in customer service, business management, and creative coordination. Seeking to leverage my skills and experience to effectively manage projects and improve operational efficiency in a dynamic organization.
CONTACT
PHONE:
ADDRESS:
5951 E Linden Pl Tucson AZ 85712
EMAIL:
***********@*****.***
WORK EXPERIENCE
Comfort Suites Sabino Canyon
Customer Service / Front Desk
September 2021 – June 2024
Managed guest stays and requirements, coordinated reservations.
Foster a collaborative and productive team environment, resolving conflicts and ensuring effective communication among team members.
Oversaw upgrades and ensured client satisfaction.
Handled corporate account contracts.
Health IT Tek LLC
Project Manager
March October 2019- September 2021
Developed detailed project plans, including scope, objectives, timeline, and resource allocation.
Assemble and lead project teams, assigning tasks and responsibilities.
Maintain regular communication with stakeholders, providing updates on project progress, risks, and issues.
Dash (Previously Known As DARKCOIN)
Interpreter and Business Creative
June 2016 – October 2019
Served as a business creative, idea manager for digital markets.
Coordinated with stakeholder requirements and expectations were met throughout the project lifecycle.
Managed logistics for stands at trade shows and explained services to clients. Attended events, seminars, and conferences.
IQuoteXpress
Customer Service Manager
November 2009 – May 2016
Managed customer service for a SaaS company.
Address and resolve issues and challenges that arise during the project, ensuring minimal impact on project goals and timelines.
Tracked prospects, conducted follow-ups, and resolved customer concerns.
Address customer complaints and issues promptly to maintain high levels of customer satisfaction and retention.
XM Satellite Radio for Client Logic Panama
Customer Service Representative
June 2007 – May 2008
Responded to customer inquiries and upsold services.
Track and analyze key performance metrics, such as response times, resolution rates, and customer feedback.
Prepare and present regular reports on team performance and customer service outcomes to senior management.
Provide ongoing coaching and development to enhance team performance and ensure high-quality service delivery.
SKILLS
Creative expression, writing, and outside of the box thinker
Time management and organizational skills
Analytical skills to identify issues and develop effective solutions quickly.
Proficiency in identifying potential risks and developing mitigation strategies.
Attention to detail to ensure all project aspects are accurately planned and executed.
Excellent listening skills and empathy.
Promotion and company growth strategies.
Proficient in MS Office (Word, PowerPoint, Excel).
Strong computer skills.
Familiarity with project management software and tools
Office Equipment and technologies
Time management and organizational skills.
Languages: English, Spanish, Italian
Contact this candidate