Medical Assistant Customer Service

Kelsey Riley

209-***-**** **************@*****.*** Jackson, CA, 95642

Overview

Certified Medical Assistant with eight months of education and training at Carrington College. Skilled in back-office tasks such as greeting and rooming patients, taking vitals, collecting, and recording patient history in EMR systems, and preparing patients for examination. Proven to work well under pressure in high stress, fast-paced environments while maintaining customer satisfaction. Known to be an excellent communicator with a passion for healthcare.

Education & Certifications

· Carrington College Medical Assistant Program July 2023

o CMA October / 2023

o CPR/AED January / 2023

· Argonaut High School High School Diploma June 2022

Experience

Walmart Personal Shopper March 2022 – March 2023

· Shops for items based on customer requests.

· Keeps items organized, free of damage, and packaged correctly.

· Delivers orders to customers' cars.

· Provides excellent customer service.

MDSTAT Urgent Care Medical Assistant Extern June 2023 – September 2023

· Takes vital signs, collects patient history, and inputs into the EMR system.

· Rooms patients and prepares them for examination.

Taco Bell Cashier May 2021 – February 2022

· Takes drive thru and stores front orders.

· Maintains excellent customer service in a high pace, high stress environment.

· Collects cash and credit payment while maintaining security and organization of the register.

Roosters Pub Dishwasher March 2020 – December 2020

· Washes dishes and maintains restaurant sanitation.

· Delivers food orders to customers as needed.

Heritage Health Center Medical Assistant April 2024 - Present

. Take Vital signs, collect patients medical history and input it into EHR system

. Room patients and prepare them for the doctors visit

. Answer phone calls, register new patients, schedule appointments, document patients concerns.

Skills

· Quick learner

· Good organization skills

· Good time management

· Great listener

· Good with computers

· Great with problem solving

· Great with teamwork

· Gives great customer service

· Good with multitasking

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