Customer Service Representative
Resume:
Brandi Wilson
Warren, MI *****
**********@*****.***
Willing to relocate to: Houston, TX
Authorized to work in the US for any employer
Work Experience
Professional Bus Operator
smart bus transportation - Troy, MI
April 2023 to Present
Bus Driver
Inbound Customer Service Representative
XFINITY Store by Comcast - Detroit, MI
January 2021 to April 2023
Answering inbound calls upsell selling, customer problems solving, taking payment by phone, excel, Outlook, using multiple screens at once, and transferring calls to the appropriate department and taking service orders over the phone
Customer Experience/Teller
JPMorgan Chase & Co - Detroit, MI
January 2021 to July 2022
Recruiting Coordinator
CorTech, LLC - Detroit, MI
January 2018 to January 2022
responsible for meet hiring goals by filling open positions with talented and qualified candidates. ... This entails sourcing and screening candidates, coordinating the interview process, and facilitating offers and employment negotiations, all while ensuring candidates have a pleasant experience. Front Desk Supervisor
Holiday Inn Express and Suites - Farmington Hills, MI April 2016 to February 2018
responsible for running front lobby, including welcoming visitors, taking their information and choosing the best room to fit their needs, address problems guests have with their rooms, collect payments and settle register at the end of workday. Other duties include providing extra services ordered by guests, communicating with and instructing other employees and ensuring the lobby remains clean. Security Officer/Supervisor
Oakwood Hospital - Dearborn, MI
January 2013 to February 2016
Scan people and their personal belongings makings sure no weapons where being brought on premises. Customer Service Representative/Sales
C.S.S. Services - Dearborn, MI
July 2007 to January 2013
Fund raising for cancer patients, problem solving, credit card processing and working under pressure in a fast paced work environment.
Office Manager
Dr. Sad's Office - Detroit, MI
December 2002 to June 2007
Oversee completion of various administrative tasks within a medical office. Main duties included managing patient records, handling payrolls, billing, hiring and training administrative staff, evaluating staff performance, scheduling staff for their work, establishing office policies & procedures and working with vendors to get needed equipment for the practice, Assistant General Manager (AGM)
Howard Johnson Hotel - Southfield, MI
March 1999 to December 2002
As a General Manager I was instrumental in hiring, motivating and rewarding a winning team, and for supporting our company’s mission statement and embracing our cornerstones. I was liaison with the hotel brand, our owners, and was responsible for facilitating a successful business operation by providing brand training, meeting operational deadlines, and following budget guidelines. Education
College Degree in Business Management
University of Phoenix-Online Campus - Detroit, MI
June 2012 to January 2014
Diploma in Business Administration
Everest Institute Southfield - Southfield, MI
April 2006 to July 2007
High school diploma in High School Diploma
Redford High School - Detroit, MI
August 1991 to July 1994
Skills
• Call Center
• Customer Service
• Customer Care
• Customer Support
• Computer skills
• Microsoft Office
• Leadership
• Administrative experience
• Sales
• Accounting
• Management
• Human resources
• Management (10+ years)
• Supervising experience
• Computer literacy
• Hospitality
• Organizational Skills
• Microsoft Word
• Front Desk
• Communication Skills
• Training & Development
• Data Entry
• Microsoft Excel
• Microsoft Powerpoint
• Office Management
• Time Management
• Clerical Experience
• Recruiting
• Typing
• Research
• Medical Terminology
• Medical Office Experience
• Interviewing
• Employee Evaluation
• Upselling
• Employee Orientation
• HR Sourcing
Certifications and Licenses
Security Guard
First Aid Certification
CPR Certification
Assessments
Building relationships for childcare providers — Proficient October 2019
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have 10+ years experience working with the general public, in hotel and office settings. I'm a dedicated, dependable, hardworking person. I have excellent interpersonal communication skills, customer service, and office support skills. Interfacing with others at all levels.
• Book Keeping
• Opera System
• Cashier
• Joanas System
• 60 WPM
• Power Point
• Microsoft Word
• Excel
Contact this candidate