Material Handler Production Associate
Resume:
Carmen Moncada
San Antonio, TX *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Weekend production associate
Stryker-Cary, IL
March 2024 to June 2024
Responsibility
• Follow exact sequential assembly processes.
• Fulfill duties similar to General Labor, Material Handler, and minor Inventory Control.
• Follow proper assembly instructions to operate the machine
• Maintain equipment in a condition that does not compromise safety
• Always work safely
• lPacking components into pouches or boxes on a light assembly machine
• Performing minor process adjustments to machines (example: clearing jams from packing machines)
• Operating assembly lines with a team of 2-5 people
• Pushing, pulling, squatting, and lifting up to 45 lbs. intermittently
• Consistently standing or walking for entire shift
• Practicing cleanliness and working safely within manufacturing standards and guidelines
• Ability to stand, kneel, walk, bend, sit, lift, push, and pull up to 45 pounds throughout entire shift
• required cleanroom gowning procedures
• Have good manual dexterity and the ability to handle small parts
• Have strong hand/eye coordination and can work in a fast-paced, production environment
• Are detail-oriented and have basic computer skills
• Can read, write, speak, and comprehend English as it pertains to work related issues DSP (Direct Support Professional)
Clearbrook Pursuit Buffalo grove-Arlington Heights, IL October 2023 to June 2024
• Providing transportation services to the clients living in any of our various Community Integrated Living Arrangement locations, or CILA’s.
• Attending appointments with the clients if needed.
• Ensuring the safety and wellbeing of any clients being transported.
• Providing supervision for clients in general socialization and hygiene skills, in accordance with the client’s individualized program plan.
• Taking initiative and allowing for flexibility when faced with unexpected situations, problems, tasks, and/or emergency situations.
• Maintaining a respectful, friendly, and supportive atmosphere, conducive to the clients’ overall growth and development
Tjmaxx warehouse associate
Tjmaxx distribution center-San Antonio, TX
June 2022 to September 2023
• Count, select and sort items by style, color, store order or other criteria
• Match receipts against purchase orders
• Pack or unpack merchandise in and out of boxes
• Ticket clothing, accessories, and other items
• Load and unload merchandise from trailers
• Manual lifting and handling of objects such as totes, boxes, or garment
• Worked in almost ready and store ready for 9 months
• Worked in lay up department for 7 months
• Worked in packing department
• Worked in shipping department
• Worked in flat ticketing department
• Worked in Big Box department
• Used a pallet jack in the almost ready department, store ready and big box department
• Also used a handheld device called a Norad for counting boxes and inputting information about the pallet and which department it will be going to to get worked on Warehouse food assembly
Temp agency HireWorks, LLC (Bakkavor)-San Antonio, TX May 2022 to June 2022
Perform a variety of food preparation duties other than cooking, such as preparing cold foods and shellfish& slicing meat.
• Good communication skills.
• Physical fitness and strength to lift trays on to racks for cold food preparation to be cooked
• Excellent hand-eye
• Ability to operate soldering machines.
• Ensured Hygiene And Cleanliness.
• Maintained Kitchen And Equipment Standards.
• Ensured Quality And Accuracy In Food Preparation.
• Received food items and ensure appropriate storage.
• Ensured that the same type of food items are stored together.
• Ability to lift and transport up to 50 Ibs.
• Followed all safety and sanitation policies when handling food
• Routinely cleaned work area
• Assembled food on to trays
• Team work, fast pace, ability to work under pressure. Part time night trash collector
Valet Living-San Antonio, TX
March 2022 to May 2022
Ability to work indoors or outdoors in changing
weather conditions
Ability to lift and transport up to 50 Ibs.
A smart phone with data plan to access company
mobile app.
Collect trash and recycling bags door to door within a local apartment community and take these items to the trash compactor or
dumpster on the property site.
Remote Fraud Detection Representative
PSCU-Phoenix, AZ
October 2021 to January 2022
Responsibilities
•
Review electronic cases produced by the Falcon Fraud Detection System
•
Represent the department professionally in talking to internal and external customers in an inbound/ outbound call center
•
Analyze transaction patterns and respond quickly to high-risk situations
•
Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss
•
Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing calls
•
Process Lost/Stolen account calls
•
Maintain daily and monthly performance standards, including those pertaining to quality and quantity
•
Perform all other miscellaneous duties as Assigned Contract Banking Customer Service Representative
USA Staffing Services-San Antonio, TX
May 2021 to July 2021
• 9 week contract job
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas Outbound Customer Service Representative
Kelly Services-sayletics-San Antonio, TX
November 2020 to December 2020
2 month contract for outbound customer service
Remote
• Outbound dialing to our senior clients
• Asking and recording questions.
• Using sales and communication skills to engage and educate clients.
• Building rapport through authentic conversations.
• Using our proprietary tools to record
• Following our sales scripts and best practices.
• Consistently achieving call, transfer, sale and talk time targets. Customer Service Representative I
Dovenmuehle Mortgage, Inc.-Lake Zurich, IL
January 2020 to September 2020
Job Description:
Answers complex customer inquiries within an inbound ACD call center environment on behalf of both Dovetail Mortgage and private Label clientele.
• Answering 75 plus inbound ACD telephone calls daily
• Answer complex customer inquires concerning all aspects of loan servicing
• Task each department with appropriate research requests or inquiries that cannot be handled by telephone
• Present a positive and professional demeanor at all times
• Serve in a public relations capacity when dealing with both internal and external customers
• Communicate and support total quality initiatives throughout the organization
• Represent private label clients by using their organization name correctly while interacting with their customer base
• Maintain knowledge base of current practices, procedures, and policies for each department within loan servicing
• Maintain knowledge base of current practices, procedures, and policies for each private label client
• Performs all others responsibilities and duties deemed necessary
• Welcome Outbound calls to borrowers and type up information on excel spreadsheet Seasonal Customer Service Representative
LTD Commodities-Lincolnshire, IL
July 2019 to December 2019
Outbound sales calls to our clients to join our perks program. Inbound calls for orders
Catalog request
Update customers address, email address, phone numbers, and personal information. Send out return labels
Track customers orders
Help customers with damaged merchandise, replacements, refunds, promo codes, and credits. Take payments over phone for our clients.
Answer questions about our products, inventory, and clients invoice. Sales for membership
• Answered phone and assisted customers with changes
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
Seansonal Customer Service Representative
LTD Commodities-Bannockburn, IL
June 2018 to December 2018
Placing orders by phone
Track orders for customers by phone
Address changes
Catalog request
Shortages
Credits
Refunds
Password issues
Return labels
Replacements
Upsell & cross sell our products
Perks memberships
Taking payments over the phone
Sending out billing invoices by mail and email
Sales for membership
Fraud Support Associate
FIS-Saint Petersburg, FL
November 2015 to May 2018
• Addressing a high volume of inbound calls
• Using resources to troubleshoot and appropriately resolve customer inquires
• Document and update fraud databases
• Follow up on escalated issues with coaching to learn appropriate solutions
• Expand overall knowledge of services
• Resolve suspicious phones calls
• Mentoring to less experienced associates
• Meeting standards regarding quality, schedule adherence and other metrics.
• Intermediate computer navigation and operation skills
• Ability to work independently and in a team environment
• Addressing calls from consumers, clients and merchants. Typical inquiries will be to verify activity on credit, debit and prepaid cards. Most of the questions will be about authorizations, while others may require your critical thinking skills.
Multi-channel Customer Service Representative
LTD Commodities-Bannockburn, IL
June 1998 to May 2015
• Respond to customer inquiries and resolving all problems while ensuring the delivery of excellent customer service through fast and accurate order processing
• Consult with customers to evaluate needs and determine best option which includes upselling
• Training and coaching new employees to improve their performance and productivity levels. LTD Commodities
• Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns
• Maintained up to date knowledge on policies, products and account changes
• Achieved 95% of customer services metrics in schedule and Time. Marshalls Sales Associate
Marshalls-Northbrook, IL
November 2006 to November 2007
Responsibilities:
• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs during customer interactions
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts ongoing recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintenance of a risk-free environment
• Performs other duties as assigned
Education
High school diploma
Waukegan East High School - Waukegan, IL
August 1984 to June 1988
Skills
• Customer Engagement (10+ years)
• Excel (1 year)
• Kana (10+ years)
• MICROSOFT OFFICE (10+ years)
• Office 2010 (10+ years)
• Call Center (10+ years)
• CSR
• SAP (10+ years)
• Customer Service
• Customer Support
• Outbound Sales
• Hospice Care
• Upselling
• Cold Calling
• Inside Sales
• Inbound calls (10+ years)
• Microsoft Excel
• Outbound calls (1 year)
• Communication skills
• Driving
• Typing
• Fraud
• Heavy Lifting
• Fraud
• English
• Spanish
• Bilingual
• 10 key typing
• Windows
• Data entry
• Microsoft Office
• Driving
• Heavy lifting
• Load & unload
• Home care
• Caregiving
• English
• Customer service
• Medical terminology
• Typing
• Order entry
• Retail sales
• Merchandising
• Cash register
• Sales
• Senior care
• Care plans
• Patient monitoring
• HACCP
Languages
• Spanish - Intermediate
Certifications and Licenses
CNA
June 1989 to June 1998
Zion nursing home 1989to 1990
Address :3500 Sheridan Rd, Zion, IL 60099
Saint Theresa hospital
Home health department 1990 to 1998
Address: 2615 Washington St, Waukegan, IL 60085
Medical Assistant
June 1988 to June 1989
Grays lake Illinois vocational school 1987-1988
Driver's License
August 1986 to Present
Present
BLS Certification
CPR Certification
Certified Diret support professional
December 2023 to Present
DSP worker for adults with disabilities
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