Customer Service Call Center
Resume:
AMITOJ KAUR
825-***-**** **.************@*****.***
Professional Summary
People-oriented and dependable professional having over three years of experience in customer service and call center environment. Able to build meaningful relationships with consumers while speaking with them over the phone.
Key Skills
•Experience with the use of electronic documentation systems
•Good communication and interpersonal skills for dealing with customers in problem situations
•Enjoy working with people, and help them in solving their problems
•Possess excellent listening skills
•Strong computing skills
•Able to handle complex inquiries independently
•Thrive in a busy environment
•View inquiries as opportunities to exceed customer expectations
•Proficient in Microsoft Word, Excel, Outlook
•Good problem-solving skills, energetic and bold
•Ability to manage multiple priorities within tight timeframes while maintaining ongoing accuracy and attention to detail. Including Strong time management and organization skills
•Excellent judgment and strong problem-solving skills
•Ability to quickly learn new systems and procedures
•Excellent oral and written English communication skills
•Positive attitude, highly motivated and ability to work well independently and in a team environment
•Outgoing, confident personality and comfortable in dealing with clients and other employees
•Ability to work independently and in a team
•Have experience in troubleshooting and also more than 6 months customer service experience
•Ability to gather and record information
•Excellent communication/comprehension skills
•Excellent home internet hardwired and own laptop
•Exceptional call handling soft skills, and the ability to conduct active listening while being empathetic and reassuring the customer.
•Experience of answering inbound and outbound calls
Work Experience
Cashier/Customer Service Representative Dec 2021- Present
Real Canadian Superstore
Greet customers in friendly manner; provide them with a friendly atmosphere and exceptional customer service.
Ensuring accurate product scanning, receiving payments via credit/debit cards, cash, issuing receipts and doing cash drawer balancing.
Executing company-directed promotions and programs and providing them with personalized advice and benefits of these promotions and offers
Internal Systems Support Specialist March 2018- September 2021
HCL Technologies Ltd., Mohali, India
Provide exceptional technical support to internal and external customers.
Identify and respond to incidents: qualify the impact and urgency of an incident, troubleshoot and apply the fix, escalate, prioritize and report incidents.
Install and configure user PCs including setup of hardware and software.
Support all aspects of end-user devices such as workstations, printing, mobile phones, and other needs for both back office and frontline Production/Manufacturing users.
Participate in project related work and ensure a proper transition for operational support.
Support and Maintain IT applications; investigate and resolve IT application-related incidents; escalate and handoff to business partner where applicable.
Provides on-call technical support and participates in on-call rotation - (including server maintenance and emergency response work and escalation)
Administers and maintains end user accounts, permissions, and access rights.
Shipping the systems to the new employees and getting them back when they leave the organization.
IT Manager February 2016 – April 2018
Canara bank, Chandigarh, India
Set up hardware, installed, configured software and drivers.
Managed security options and software in computers and networks to maintain privacy and protection from attacks.
Troubleshooting and support the existing network.
Monitored the network performance and provided reports to the higher authorities in case of any fault.
Administered and maintained all hardware equipment of the systems and their connectivity to the internet.
Detected the problems related to the malfunctions of hardware and replaced them.
Installed, evaluated and upgraded latest version of all computer hardware and software.
Planned, organized, and prioritized the duties effectively and efficiently.
Network Technician March 2015-January 2016
Chandigarh Group of Colleges, Landran, Mohali, India
Managed the list of all the devices connected to the computers and provided a report for the faulty equipment to the management.
Helped teachers and students in case of any issue in the network connectivity.
Troubleshoot network connectivity issues, routing protocols, DNS, DHCP, firewalls.
Replaced hardware after end of life such as routers, switches, Access points.
Updated and managed IP addresses assigned to all the devices within the organization.
Configured, managed and installed the latest version of lab devices.
Maintaining documentation and inventory on new and decommissioned obsolete equipment.
Building software tools and training materials to assist our customers in expanding their deployment and knowledge base.
Helped the other departments of the college in case of emergency.
Education
Punjabi University, Patiala 2011-2013
Master of Technology in Computer Engineering
PTU Jalandhar 2007-2011
Bachelor of Technology in Computer Science Engineering
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