Administrative Professional
Resume:
Jennie Corona-Cantu
*************@*****.***
Work History
California Children's Academy
Eligibility Specialist
April 2023-Augustt 2023
In person or by phone, recruited, screened then, enrolled families for low income child care services. Facilitated applicants with the registration process. Provided detailed information on eligibility guidelines f needed for qualification. Recertified applicants on a biweekly basis. Worked closely with child care campuses in order to meet their vacancy mandates. Extensive community outreach disseminating information on child care programs. Hillsides
Administrative Assistant
April 2022-April 2023
My duties included office coordination; maintaining records and files, arranging meetings and other office gatherings, creating and maintaining office documents, such as letters, correspondence, invoices, reports, and data sheets. Conducted data entry into EHR system and web based programs associated with medication and supportive services. Handled daily outgoing and incoming mail, greeted clients upon arrival, maintained office calendar and was responsible for ordering, stocking and distribution of office supplies. Offered clerical and procedural support as needed.
Call the Car
Customer Service Rep
2019-May 2020
Duties included creating and updating transportation reservations by phone, email, and fax as well as verifying appointment dates and times for members of LA CARE Health Plan. In addition I was responsible for communicating a driver's estimated times of arrival to callers. Activated will call pickups and processed cancellations and cancellation notifications to vendors. When necessary verified members medi-cal eligibility to insure they were eligible for free transportation services. This call center operates fast paced and I averaged @100 calls per day.
Cocina Fresca Gourmet
Food Truck Cashier
2018-2019
Greeted customers, took orders, explained the menu, processed payments and closed out the register. Received and processed customer payments via cash or credit card. Gave order calls and expedited food to customers. Assist in the set-up of food/ beverage products on the truck's exterior, set up menus etc. to ensure the truck looks its best. Maintain inventory and shop for supplies as needed jencan2’s Closet/poshmark.com
Owner E-commerce retailer
May 2014 -July 2023
As the owner of jencan2’s closet I was solely responsible for detailed product listings for the 100+ items I had listed for sale. I was responsible for fully stocking my online store on a bi-weekly basis and for providing customer service/troubleshooting, and responding to general inquiries by way of internet and occasionally by telephone. I responded to inquiries about availability, sizing, shipping etc. I packed, metered and shipped all sold items thru USPS or UPS in a timely manner. As the owner and sole employee of jencan2’s closet I did all the accounting, photography, listing, inventory control and marketing to ensure my online business ran smoothly. The Rib Eye Guy Gourmet Catering
Food Truck Marketing/Event Coordinator
April 2016- August 2017
Was responsible for maintaining food permits, licenses, scheduling staff, menu planning, booking events and overseeing each event. Also acted as occasional food handler/cashier when needed. Responsible for all social media content which included posting of daily route, meal specials and photos U Storage Bell
Consultant I
August 2015 - August 2016
Responsible for the showing and leasing of storage units, while attempting to keep the property at 90+% occupied on a monthly basis. Interaction on a daily basis with new and old tenants providing quality customer service. Provided property and rental info via phone, and via internet. Scheduled tours of the facility. Collected rent payments and reconciled the day's dollar intake on a daily basis. Placed collection calls on past-due accounts and was very successful in getting same day payments. Marketed the property via community advertisements. Amada America Inc. Hospitality Assistant
November 2011 - April 2013
Confirmed via telephone or email the attendance for Showroom demonstrations. Arranged transportation, accommodations and meals for 30-50 people per week and provided other hospitality services as needed. Assisted the Hospitality Manager in organizing special events at Amanda; such as the Grand Opening, 1st Annual Machine Conference, seminars and Expos. Established relationships with vendors, restaurants, event planners etc. I was also assigned a company credit card; therefore,compile reports on a daily/weekly/monthly basis on the monies spent for all the above.
Worked closely with the Service Engineers and Sales Managers at Amada to ensure they had everything necessary to ensure what they needed in order to conduct successful appointments. Amada America Inc.
Receptionist/Admin
July 2011 - November 2011
Answered a 50+ line switchboard transferred to the appropriate department or rep. Sorted and distributed company mail, also metered and processed the days 500+ pieces of outgoing mail. Provided administrative and clerical support to various departments as needed.
Ultimate Staffing & Ledgent
Administrative Assistant
January 2010- July 2011
Scheduled and confirmed appointments via telephone and greeted clients and prospective candidates daily. Entered client information into Staff Suite which included: all personal information, employment qualifications, references, test scores etc. and processed all hiring paperwork. Sent out testing to prospective candidates and entered test scores into the Staff Suite system. Identified and qualified candidates for special projects. Processed payroll for 40+ employees. Assisted the sales team with coding and researching projects, mailed marketing materials. Answered a 10+ line switchboard, screened callers accordingly and provided administrative support as needed. 211 Los Angeles County (Formerly Info Line of Los Angeles) Community Resource Advisor
February 1996 - August 2002
Via telephone, identified callers immediate and long term needs. Using the TAXONOMY database searched for appropriate referrals to agencies, programs or services that could assist the caller. When needed, provide advocacy services on caller's behalf in areas of emergency shelter, food, domestic violence, etc. to help ensure their success. Staffed county funded Adult Protective Service Hotline, Earned Income Tax Credit Hotline, Winter Shelter Hotline, and other specialized lines as needed. From 2000-2002 I was staffed off-site at Carver Middle School in Los Angeles, Ca as part of a partnership with Woodcraft Rangers providing in-person referral and advocacy services for families of children enrolled in them at risk, after school program. Mexican American Opportunity Foundation
Resource & Referral Program Coordinator
March 1992 - February 1996
Provided callers with referrals to appropriate childcare services in the South East community based on family need. Provided technical assistance to persons interested in becoming licensed childcare providers. Maintained a toy lending library. Assisted with the compilation of the agency quarterly newsletter. Facilitated workshops on childcare related topics to licensed family day care home providers in the agency database on a monthly basis. Attended meetings as assigned and prepared monthly reports. Education
Cerritos College
AA/Business Administrator - In Progress
Downtown Business Magnet High School - Graduate
About Me
I am an administrative professional with 15+ years of experience providing quality administrative/ call center and customer service support in person, online and by telephone. I also have extensive background in online retail/ e- commerce. I am a
self-motivated individual with excellent communication skills and possess the ability to correctly and fluent;y speak and write in both English & Spanish. I work comfortably in a team environment or just as well individually. I am honest, reliable, organized and efficient. I am detail oriented, and a quick learner. Familiar with most office equipment including switchboard,
postage machines, fax, etc. and have experience working with Microsoft Office.
Contact this candidate