Customer Service Quality Contro

Curriculum Vitae

Bisharo Abdirahman Farah

Ottawa, Canada

Cell phone No: +1-613-***-****

Email: **********@*****.***

Career objectives

To obtain a challenging career that relatively corresponds to my professional qualifications, skills, and competence that encourages me to enhance my professional evolution. To secure an opportunity to apply my professional Food health and Business work experience in a primarily field-level management role working at relief/early recovery stages with the communities where extensive experience will be further developed and utilized.

Personal Profile

Diligent and organized professional with 3+ years of combined experience in packaging, cashiering, and food making. Proficient in accurately processing transactions, managing inventory, and preparing high-quality food products. Strong attention to detail and commitment to customer satisfaction. Seeking a challenging role that leverages my skills and experience to drive success

Work Experience

Nov 30th 2022-Up to now-2023 Packing Officer at Amazon Picked and packed products accurately and efficiently, meeting productivity standards while minimizing errors. Used various packaging materials such as boxes, bubble wrap, and tape to ensure products were well-protected during transit. Labeled packages with customer information and shipping labels, ensuring they met carrier requirements. Maintained a clean and organized workspace, adhering to safety guidelines and following proper ergonomic practices. Worked collaboratively with other team members to meet production goals and deadlines. Identified and reported any issues or defects in products or packaging materials to supervisors or quality control teams. Participated in process improvement initiatives to increase efficiency and reduce waste. Followed all company policies and procedures related to packaging, shipping, and inventory management. Kept accurate records of packaged goods and maintained inventory counts. Assisted in training new employees on packaging processes and procedures. Contributed to a positive and supportive team environment by being proactive, flexible, and willing to help out when needed. January 2020- August 2022 Hotel Restaurant Food Cooker at Kingdom Hotel, Kampala Uganda Planned and executed menus for breakfast, lunch, and dinner services, taking into account seasonal availability of ingredients and guest preferences.

Ordered and received inventory, including fresh produce, meat, poultry, seafood, and dry goods, ensuring timely delivery and quality standards.

Prepared and cooked a wide range of dishes, including soups, salads, entrees, sides, and desserts, using a variety of techniques and tools.

Ensured food safety and sanitation standards, including proper storage, handling, and disposal of ingredients and equipment. Monitored food costs, portion sizes, and plate presentation to maintain profitability and quality. Trained and mentored junior kitchen staff, providing guidance and feedback to enhance their skills and knowledge. Collaborated with front-of-house staff to ensure seamless communication and coordination between kitchen and dining areas. Maintained a clean and organized kitchen environment, adhering to health and safety regulations and company standards. Continuously monitored guest feedback and adjusted menus and recipes accordingly to improve satisfaction and loyalty. Jan 2019- November 2019 Hotel Cashier at Green Hotel, Kampala Uganda Greeted guests warmly and checked them in and out of the hotel, verifying their identities and room assignments. Handled cash, credit card, and online payment transactions accurately and efficiently, adhering to hotel policies and security protocols.

Provided guests with accurate information about their stay, including room rates, amenities, and hotel services. Resolved guests' complaints and concerns promptly and professionally, escalating issues to managers as necessary. Maintained a clean and organized front desk area, ensuring that all necessary forms, documents, and supplies were readily available.

Collaborated with housekeeping and maintenance staff to ensure that rooms were clean and ready for check-in. Conducted shift audits to reconcile cash accounts, balance sheets, and reports, ensuring the accuracy and integrity of financial data.

Participated in training programs to enhance knowledge and skills in customer service, hospitality industry trends, and hotel operations.

Demonstrated excellent communication and interpersonal skills, working effectively with guests, colleagues, and management. Innate skills

Attention to detail Organizational skills Communication skills Time management Problem-solving skills Physical stamina Multitasking Flexibility Customer service skills Safety awareness Learn skills

Cash handling Customer service Basic computer skills Communication: Workshop and training

Effective Packaging Techniques Proper packaging materials, efficient packaging methods, and quality control measures

Food Safety and Sanitation Maintaining a clean and sanitary kitchen environment, proper food handling and storage techniques, and emergency response procedures Customer Service Essentials excellent customer service, including effective communication, conflict resolution Kitchen Operations and

Efficiency

optimizing kitchen workflows, reducing waste, and maximizing productivity through techniques such as batch cooking, prep work

Leadership and Supervision communication, delegation, and conflict resolution References

Name Details Tell

Halimo Ali Jama Amazon Packaging Supervisor +1-613-***-****

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