Customer Service Care
Resume:
Shannon Creamer
**** ******** ******* ** *********, KY 42303
270*222*1594 *******.*********@*****.***
Objective
Experienced administrative customer care advocate with exceptional communication skills, a keen eye for details, excellent social intelligence, with a passion for assisting others, seeking to become part of a growing team providing outstanding customer care.
Experience
Logistics Specialist/Packing Specialist 2022-2023
Ataraxia Albion, IL
Responsibilities include
Product Certificate of Analysis
Product code verification
Invoicing
Shipping/Receiving
Manifesting
Scheduling
Create transportation routes
Delivery confirmation
Verify schedule for deliveries
Product processor
CVC labeler certification
Thompson Duke certification
Quality Assurance
Quality Control
Security assistant
Transporter
Communications specialist verbal and nonverbal
Packaging
Filing
Fleet monitoring
Fleet maintenance
Owner/Operator 2019 – 2024
Midnight Xpress Apparel & Accessories Sumner, IL
Responsibilities include
Order fulfillment
Customer communications
Shipping/Receiving
Customer Service
Sales- POP verbal and nonverbal
PC usage
Ordering
Procurement
Collections
Filing
Telecommunications
Scheduling
Multitasking
General ledger bookkeeping
AP/AR
CRM/HubSpot
Administrative Office Manager 2020 – 2022
Midnight Guardians Ink Sumner, IL
Responsibilities include
Customer Communications
Shipping/Receiving
Procurement
Collections
PC usage
Telecommunications verbal and nonverbal
Customer Service
Filing
Licensing
Scheduling
Sales
Inventory
Multitasking
General ledger bookkeeping
Customer Service Representative/Sales 2015 – 2018
A Spot of Ink Vincennes, IN
Responsibilities include
PC usage
Filing
Telecommunications verbal and nonverbal
Customer Service
Sales- POP direct
Multitasking
General Office
Procurement
Inventory
Collections
Shipping/Receiving
Licensing
Education
West Mesquite HS- Mesquite, TX
1991- Diploma
National Education Center- Dallas, TX
1992- Certified Medical Assistant
State Certified MA
Commended for verbal and nonverbal communications
Excelled in medical terminology
Excelled in phlebotomy
Externship at Emergency Care Clinic- Dallas
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