Customer Service Front Office
Resume:
Christopher Bell
Hospitality Manager
Annapolis, MD 21401
************@*****.***
Customer-centric Hotel Services and Operations administrator backed by more than 10 years of management expertise in full-service hospitality operations. Reliable and dependable team leader. Authorized to work in the US for any employer
Work Experience
Sales and Service Clerk/Mail Processing
United States Postal Service - Annapolis, MD
February 2019 to Present
1. Greeting and interacting with customers, offering assistance with postal products, sales and promotions while providing excellent customer service. 2. Handle and process customer purchases and returns of products and services. 3. Perform passport duties.
4. maintain appearance of retail lobby by setting up and arranging displays that are presentable to customers.
5. Sort outgoing and incoming mail using automated equipment. 6. Ensure all necessary support equipment and materials are organized for sorting. 7. Provide services at public window for non-financial transactions. Shift Supervisor/Lead
Walgreen's - Norwalk, OH
February 2018 to February 2019
1. Supervised daily shifts, morning and afternoon. 2. key holder - responsible for the opening and closing of store. 3. Maintained and updated inventory.
Catering Operations Manager
Sawmill Creek Resort - Huron, OH
August 2017 to December 2017
1. Communicated with the main client to coordinate and set up/break down tasks appropriately. 2. Created quality rapport with all clients and positively contributed to the company image.
1. Demonstrated a high degree of teamwork within every shift. 2. Proactively reviewed catering orders for accuracy and quality. 3. Received client orders and relayed them to the kitchen staff. 4. Supervised a catering department of 25 personnel. Front Office Manager
Cedar Fair - Sandusky, OH
March 2015 to August 2017
1. Inspired positive guest relations to all guests at the front desk. 2. Established successful reservations system and analyzed all data for accuracy. 3. Ensured the guest registration reservation procedure has a focus for quality service. 4. Partnered with regional managers to maximize sales and forecast rates based on market trends.
1. Prepared weekly schedules for three departments and over 30 employees. 2. Provided front office operations support for the hotel manager. 3. Supervised and hired new employees via training system. Front Office Manager
Sawmill Creek Resort - Huron, OH
August 2011 to March 2015
Huron, Ohio quality service.
1. Established the transportation department and service log books. 2. Prepared the weekly staffing schedules for 4 departments and over 30 employees.
1. Reviewed and responded to guest feedback via the internet. 2. Supervised and hired new employees.
3. Responsible for the training and hiring of 4 departments within the hotel. Education
Bachelors of Science in Psychology
University of Phoenix - Phoenix, AZ
2013
Associate of Arts in Travel and Tourism
University of Phoenix - Phoenix, AZ
2011
Skills
• Budget (5 years)
• Customer Service (10+ years)
• RECEPTIONIST (3 years)
• RETAIL SALES (10+ years)
• Shift Supervisor (10+ years)
• Intelligence Experience (8 years)
• Signals Intelligence (8 years)
• Guest Relations Experience (10+ years)
• Office Administration (10+ years)
• Intelligence Analysis (8 years)
• Hospitality Management
• Counterintelligence
• Pricing
• Hotel experience
• Hospitality
• Leadership
• Program management
• Guest services
• Analysis skills
• Supervising experience
• Counterintelligence
• Sales
• Customer service
• Guest relations
• Intelligence experience
• System administration
• Office management
• Retail sales
• Intelligence analysis
• Shift management
• Signals intelligence
Military Service
Branch: United States Navy
Service Country: United States
Rank: E-6
February 1993 to June 2001
Served eight years in military signals intelligence. Honorably discharged in 2001. Certifications and Licenses
Driver's License
TS/SCI
Additional Information
Skills
Business Strategies, Customer Service, Management, Budget Forecast, Leadership, Client Date Base Management, Computer Skills
Contact this candidate