Customer Service General Manager
Resume:
Farhad Khalilpour
*********@*****.***
SUMMARY
Highly dedicated and dynamic professional offers a background in business management, finance, customer service, and sales. Strong history of leading teams to exceed goals and consistently improve operations. skillful in developing and implementing innovative strategies that drive growth and profitability.
Work Experience
ARYA, Mesa, Arizona
General Manager May 2022-Present
Managed all facets of business operations, including project management, marketing, and business plan development, resulting in a 20% increase in annual revenue.
Implemented cost-saving initiatives and optimized resource allocation, reducing operational expenses by 12% while increasing the quality of service and customer satisfaction.
UPS, Cleveland, Ohio October
Account Executive October 2016-April 2022
Account Manager
Consultative sales of UPS solutions and services to SMB customers to accelerate business results,
streamline global supply chains, penetrate new export markets, develop online retail strategies, streamline
operations and improve competitivenes
Consultative sales of UPS solutions and services to SMB customers to accelerate business results, streamline global supply chains, penetrate new export markets, develop online retail strategies, streamline operations, and improve competitiveness.
Meeting and exceeding business sales goals by 16% year over year.
Increased satisfaction and loyalty resulting in 97% customer retention and loyalty.
ALTERATION STATION, Columbus, Ohio
Owner January 2012-October 2017
•General management of my business including but not limited to daily operation, staffing, scheduling, accounting, and marketing including social media and trade shows.
•Successfully increased the company sales by 33% by acquiring new and long-lasting relationships.
•Able to provide excellent customer service to ensure loyalty and retention, which led to our success in growing the business by 8% year over year.
PILOT FLYING J, Kirkersville, Ohio
General Manager June 2007-August 2011
•Managed a staff of 30-50 employees including 8 salaried managers and 6 shift managers.
•Coached and developed the management team in the areas of sales and customer service, resulting in a 5% increase in sales year over year.
•Measured and reviewed team member performances
•Created a pleasant atmosphere for employees which led to 94% employee retention.
Additional Experience
GLACIER MORTGAGE LLC, Westerville, Ohio
Chief Financial Officer
FIRST CAPITAL FINANCIAL, Worthington, Ohio
Assistant Vice President
MORGAN STANLEY DEAN WITTER, Columbus, Ohio
Financial Advisor
EDUCATION
Kent State University, BA Degree
Major: Finance
Languages: English, Turkish, Farsi
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