Customer Service Public Relations

NGOZI NWOKE

Phone Number: +234********** Email: ***********@*****.*** Address: Ojota, Lagos

A value enabler and result-oriented Media and Communication Professional with over 5years experience in Public Relations, Journalism, Media Management and Customer Relationship Management. Over the years, Ngozi has demonstrated competencies in both print and media communication, managing public relation initiatives, carried out news analyses, managed day-to-day media operations, as well as provided business support solutions. This helped in increasing administrative efficiencies, which greatly impacted organizational bottom-line.

With blended insight in Public Relations, Corporate Communications and Customer Relationship Management, Ngozi seeks to work with a team where she can leverage her media and communications skills for the attainment of set goals.

CHISCO GROUP OF COMPANIES, COSTAIN, LAGOS

Public Relations/Customer Service Manager January. 2020 – May. 2023

Professionally manage all social media portals and respond to all customers’ engagements

Effectively manage enquires and address all customer-related complaints, with 0% escalations

Professionally oversees all public relations initiatives and draft press release statements

Periodically organize press conferences and publish press release on behalf of the company

Anchored and managed events, projects, and other administrative meetings within the organization

Coordinate organization-wide trainings and seminars on customer relations management

Provide other administrative and business support solutions, which enhanced seamless operations

DAILY SUN NEWSPAPER, IKEJA, LAGOS.

Reporter

January. 2017 – November. 2020

Successfully covered live events, wrote reports, as well as edited news and scripts

Reported events on politics, education, religion, crime, judiciary and granted live interviews

Contributed to publications and assisted in managing live streaming and events across Lagos

SWEET HOME MAGAZINE, IKEJA, LAGOS

Columnist Feb. 2018 – Dec. 2018

Wrote opinion pieces and column for publications by Sweet Home Magazine

Provided analysis on general news, politics, business, sports, and a wide array of other topics

Gathered information from already reported stories and formed analysis based on the findings

CLASSY EXECUTIVE MAGAZINE, AJAO ESTATE, LAGOS

Business Editor March 2018 – Nov. 2018

Prepared, rewrote and edited business copy to improve readability

Proof-red news scripts to detect and correct errors in spelling, punctuation, and syntax.

Negotiated and sold commercial adverts on business columns

Researched and interviewed to gather news from different sources on business report.

NATIONAL AGENDA NEWSPAPER, PORT HARCOURT, RIVER STATE

Reporter June 2017 – Jan. 2018

Collected and analyzed information about newsworthy events to write news stories for publication

Received assignment and evaluated news leads and news tips to develop story idea

Gathered and verified information regarding story through interview, observation, and research

Organized material, determines slant or emphasis, and writes story according to prescribed editorial style

Gave live reports from site of event or mobile broadcast unit

RAYPOWER FM, PORT HARCOURT, RIVERS STATE.

Correspondent (Internship Position) July 2016 – Dec. 2016

Covered and reported news from designated location of event

Undertook fact-finding on recent happenings and reporting on them

AFRICAN INDEPENDENT TELEVISION, PORT HARCOURT

Correspondent (Internship Position) July 2015 – Dec. 2015

Sourced news-worthy events and reported them for publications

Successfully undertook live coverage of special events within and outside the city of Port Harcourt

MACDONALD MEMORIAL NUR./PRIMARY SCHOOL, PORT HARCOURT

Administrative Assistant May 2005 – Oct. 2005

Effectively assisted administrators and executives with duties on an as-needed basis

Answered phone calls and email messages promptly and notifies staff members of important information

Managed effective service delivery for both internal and external staff and clients in the school

Efficiently maintained records to track loses and sabotage on the school property

NATIONAL BROADCAST ACADEMY, LAGOS

Certificate in Broadcast Media Management 2022

NIGERIA INSTITUTE OF PUBLIC RELATIONS

Member 2020

NATIONAL BROADCAST ACADEMY, LAGOS

Certificate in Basic Journalism 2019

NATIONAL YOUTH SERVICE CORPS

Discharge Certificate 2018

CATHOLIC INSTITUTE OF WEST AFRICA, PORT HARCOURT IN AFFILIATION WITH UNIVERSITY OF CALABAR

B.A. in Communication Studies and Linguistics 2017

CATHOLIC INSTITUTE OF WEST AFRICA, PORT HARCOURT IN AFFILIATION WITH UNIVERSITY OF CALABAR

Diploma in Communication Studies and Linguistics 2016

FRENCH LEARNING INSTITUTE

Certificate in French Language 2013

ATLANTIC HERALDS SECONDARY SCHOOL, PORT HARCOURT, RIVERS STATE

West African School Certificate Examination (WASCE) 2009

Travelling Meeting People Storytelling Music

Available on Request

CAREER SUMMARY

Script Writing & Editing

MS Word & PowerPoint

Advanced MS Excel

Research & Online Media

Script Writing & Editing

MS Word & PowerPoint

Advanced MS Excel

Research & Online Media

Customer Relationship Management

Public Relations & Communication

Investigative Journalism & Reportage

Operations Management & Admin

CORE SKILLS AND COMEPETENCES

PROFESSIONAL EXPERIENCE

CERTIFICATIONS AND TRAININGS

EDUCATIONAL QUALIFICATIONS

HOBBIES/INTEREST

REFEREES

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