Customer Service Assistant Manager Manager
Resume:
Temera Martin
Little Rock, AR *****
************@*****.***
Visionary Professional who achieves unprecedented results through innovation, initiative, and resourcefulness thrives in ambiguous circumstances with minimal direction and resources; strong ability to gather and compile best practices from throughout the organization. A natural relationship builder, who enrolls others to support positive change,
Work Experience
Customer Service/Assistant Manager
CircleK-Little Rock,AR 72211
45 hours weekly
April 2023- Current
•Assists customer and manager
•Input paperwork and payroll
•Cash handling
Program Eligibility Specialist G6
DHS-Little Rock, AR 72201
40 hours weekly
June 2022-April 2023
•Obtained client information
•Prepared and monitored case plans
• Routed clients to the right department for assistance Customer Service Specialist
Bank OZK - Little Rock, AR
40 hours weekly
December 2021-June 2022
• Enthusiastically support the bank’s values and mission
• Engage customers in meaningful conversations regarding their financial needs and goals, identifying referral opportunities for banking center team members
• Cultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possible
• Proactively help to resolve customer concerns in a timely, professional and positive manner, escalating issues to next level of authority, as needed
• Display a high degree of integrity, trustworthiness and professionalism at all times
• Actively promote teamwork, leading by example and taking initiative to assist others
• Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud
• Open new accounts, as needed, and recommend new products and services to meet customer needs • Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members
• Maintain consistently good punctuality and attendance to work
• Follow Bank policy, procedures and guidelines to Manager
Big Red Stores - Little Rock, AR
50 hours weekly
May 2011 to December 2021
• Planned, directed and evaluated the operations of the gas station.
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales.
• Determined merchandise and services to be sold and implement price and credit policies.
• Located, selected, and procured merchandise for resale.
• Developed and implemented marketing strategies.
• Utilized and cooperate with required customer appreciation and incentive programs.
• Planned budgets and authorize expenditures.
• Determined staffing requirements and hire or oversee hiring of staff.
• Orientated each new hire on the basics of the facility and explain the training schedule.
• Enforced all corporate, local, and state policies and procedures.
• Created and maintained employee schedules.
• Reviewed timecards and employee schedules ensure all shifts are covered.
• Submitted bi-weekly payroll info (timecards, payroll changes, new hires, and terminations)
• Enforced progressive discipline policy with counseling sessions and written warnings when necessary. Customer Service Representative
FIS Global - Reliance Trust Company - Little Rock, AR 40 hours weekly
October 2017 to October 2018
• Provided customer support by phone, email, or instant messages to consumers.
• Tracked and documented inbound support requests and ensured proper notation of customer.
• Contacted customers to determine reason for payment delinquency and negotiate payment commitment.
• Handled accounts with speed and accuracy while maintaining professionalism.
• Completed phone calls to meet required performance standards and metrics.
• Confirmed and/or negotiated payment arrangements; research any discrepancies.
• Maintained established objectives for delinquency, repossessions and net losses; stay informed of changes in policies and procedures.
Manager
EZ Mart - Little Rock, AR May 2004 to December 2010
• Ensured all employees are in uniform including name-tag.
• Ensured compliance with all company policies, local, state & federals laws and regulations.
• Maintained store staff by recruiting, selecting, orienting, and training employees.
• Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, appraising job results, preparing and conducting performance evaluations, and handling employee problem solving issues
• Prepared work schedules, establish and implement work procedures and priorities.
• Achieved financial objectives by monitoring labor hours, scheduling expenditures; analyzing variances; and initiating corrective actions.
• Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Assistant Manger
Fordyce Super Foods Inc - Fordyce, AR December 2001 to May 2004 40 hours weekly
• Greeted and assisted customers in a positive, approachable manner. Answered questions and resolves customer inquiries and concerns.
• Maintained a presence in the store by providing excellent customer service.
• At the direction of the Store Manager, supervised, trained, and developed Store Team Members on Super Foods operating practices and procedures.
• Assisted in unloading all merchandise from delivery truck, organized merchandise, and transferred merchandise from stockroom to store.
• Assisted Store Manager in ordering merchandise and record keeping including payroll, scheduling and cash register deposits and receipts.
• Assumed certain management responsibilities in absence of Store Manager. Education
Technical Certificate in Medical & Coding
Pulaski Technical College - North Little Rock, AR
August 2019 to December 2020
Associates in Accounting & Business Management
Southeast Arkansas College
High school diploma or GED High school diploma or GED Skills
• English
• Clerical experience • Customer service
• Medical terminology • Microsoft Excel
• Microsoft Word
• Microsoft Office
• Microsoft Outlook
• Computer literacy • Office experience
• Phone etiquette
Additional Information
Skills & Qualifications
• Ability to quickly learn emerging/new solution areas and quickly turn great thinking into action in terms of client development
• Strong professional who is highly organized, detail orientated and have results driven capabilities
• An ability to handle a fast-paced environment and challenging workload, highly motivated with a strong desire to succeed
• Ability to communicate with customers, vendors, direct reports and all employees of the company in a professional and enthusiastic manner
• Leadership skills with the ability to meet commitments, stay focused under pressure, to train staff, and to maintain a self-directed schedule
• Strong computer/technology skills with the ability to trouble shoot problems in real time
• A solid reputation for building productive customer-focused teams enthusiastically committed to achieving outstanding customer service standards.
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