Customer Service High Volume
Resume:
Janice K. Weeks
Mobile, AL *****
*************@*****.***
Objective:
To obtain a position as a customer service representative in which my communication and problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to interact with customers while resolving their issues promptly.
Core Competencies:
•Providing and delivering professional, and helpful quality customer service.
•Demonstrates flexibility in the face of change.
•An awareness of fundamental business principles and an understanding of the overall industry in which the business operates.
•Knowledgeable of the company’s products and services to appropriately help with the customer’s issues.
Work History:
ResultsCX – Customer Service Advocate – Virtual-Work from Home 9/22 to present
•Providing customer service to clients with medical issues with empathy. Satisfying clients with their needs in a timely and cost-effective manner.
•Answering all calls from clients and transferring them to the appropriate department.
•Handling all crisis calls with empathy while listening attentively to the underlying issue.
Administrative Assistant-HSF Compliance and Reimbursement Mobile, AL 8/2013 to 8/2017
•Processing patient survey reporting and quarterly distribution of results to all clinics.
•Creating spreadsheets, extensive software skills, filing, faxing, and scanning
•Strong communication skills.
•Provide administrative support to all office departments, answering phones and directing calls to all departments.
•Medical record archive, converting physical records to electronic format and preparing the documents for distribution.
Sr. Benefits Specialist/Recordkeeper-Voya (formerly ING) Jacksonville, FL 6/2005 to 12/2011
•Calculated and processed complex pension documents
•Preparation of retirement documents, providing customer service
•Work with manager and service representatives in researching and resolving escalated issues
Senior Benefits Analyst/Specialist – CitiStreet Jacksonville, FL 8/1998 to 5/2005
•Administration and maintenance of defined benefit plan
•Utilized knowledge of all pension plans. Process calculations outlined by Qualified Domestic Relation Orders as related to the pension plan.
•Audit pension calculation to ensure accuracy based on plan provisions.
•Providing information with empathy regarding the customer’s issues.
Education:
•Ashford University pursuing Business Administration Degree October 2017 – not completed
•H&R Block Income tax training Mobile, AL November 2015/2016
•ING Employee Customer Service Training Jacksonville, FL March 2012
•Business/Medical Secretarial Training USA Training Academy October 1988-April 1989
•Toulminville High School Graduate Mobile, AL May 1974
References provided upon request
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