Customer Service Rep
Resume:
Virginia Veltri
**************@*****.***
OBJECTIVE: To obtain a position where my skills and experience can be an asset to a company.
PROFESSIONAL EXPERIENCE:
Customer Service Representative
Confer with customers in order to provide information about products and services, take requests for ID cards or cancel accounts, to obtain details of complaints
Keep records of customer interactions,transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Resolve customers' service or billing complaints by performing activities such as audit billing and adjusting bills
Certified Nursing Assistant
Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
Change bed linens, wash and iron patients' laundry, and clean patients' quarters
Office Manager
Meet with prospective tenants to show properties, explain terms of occupancy.
Direct collection of monthly rent, rental fees, and deposits
Plan, schedule, and coordinate general maintenance and major repairs for commercial or residential properties
EMPLOYMENT HISTORY
Spectrum Billing Specialist
5/2023-Present
Quantum Health Patient Care Coordinator 7/2021-10/2022 Columbus, OH
WestMed/Optum360 Customer Service Rep 5/2015-04/2021 Charlotte, NC
Corporate Benefits Service Customer Service Rep 4/2002 - 12/2007 Charlotte, NC
Cigna Customer Service Rep 4/2000 - 4/2002 Charlotte, NC
Mecklenburg Medical Group Surgery Scheduler 11/1999 – 4/2000 Charlotte, NC
Corporate Benefits Service Customer Service Rep 4/1998 - 11/1999 Charlotte, NC
Private Duty CAN Certified Nursing Asst. 6/1993 – 4/1999 Charlotte, NC
Charleston Hub Inc. Office Manager 8/1985 – 6/1993 Charleston, WV
EDUCATION & CERTIFICATES:
Central Piedmont Community College Charlotte, NC
Certified Nursing Assistant I 5/1993
Certified Procedural Coder Analyst Certificate 5/1998
Medical Terminology,ICD-9-CM and CPT Coding
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