Customer Service Data Entry

AIRIQA HOLLAND

602-***-**** ********@***.*** Tucson, AZ

PROFESSIONAL SUMMARY

Behavioral Health Administration and Customer Service Representative with strong knowledge in all aspects of human resource practices and office administration. Experience managing fast-paced, front desk operations and maintaining confidentiality.

SKILLS

●Excellent Time-Management &

Planning

●Able to Effectively Multi-Task and

Self-Motivate

●Outstanding Office Administration

●Strategic Problem-Solving

●Superior Data Entry

●HIPPA Compliant

●Meets Deadlines

●Superb File Management

●Strong Verbal and Written

Communication

●Effective Team Leader/Player

●Detail Oriented

●Exceptional Customer Service

●Experience In Non-Profit Integrated

Health Organizations

●Experience In Human Resources

●Wonderful Personality

WORK HISTORY

02/2021-05/2024

CODAC

Tucson, AZ

Membership & Benefits Specialist

Perform front and back-office duties, fulfill several roles relating to customer service satisfaction, satisfy various medical record responsibilities, verify member benefits, provide community resources, answer phones and emails, assist in quality management, collaborate with all levels of management to ensure effective membership operations, assist members in applying for medical and food benefits using HEA, and all other duties assigned. 12/2019– 02/2021

Jim Click

Automotive Team

Tucson, AZ

Warranty Administration

Answer multi line phone, direct phone calls, data entry for Warranty Division, log new car inventory into database, log warranty parameter on each vehicle, customer correspondence via phone and email, and ensure client profile is correct in inventory system (address, phone, VIN number, stock number). 10/2018– 12/2019

Jim Click

Automotive Team

Tucson, AZ

HR Assistant

Prepare and maintain applications, responsible for scanning in completed applications and keeping accurate records, first customer point of contact for Business Office, greet all visitors including multiple vendors and direct them to the appropriate person or department, work closely with Payroll and Human Resources to gather ID's for e-verify and I-9's, compile monthly sales reports and send all information to Mr. Jim Click, compile anniversary recognition cards monthly for 11 dealerships covering 1200 employees, work closely with recruiter to schedule interviews, call prospective applicants, pre-screen applicants prior to recruiter meeting with them, maintain a high level of customer and employee confidentiality. CERTIFICATIONS / LICENSES

~ Continually updates education and training, monthly/yearly up to A.D.H.S standards

~ First Aid and CPR Certified

~ Finger Print Clearance

~ Clean motor vehicle record

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