AIRIQA HOLLAND
602-***-**** ********@***.*** Tucson, AZ
PROFESSIONAL SUMMARY
Behavioral Health Administration and Customer Service Representative with strong knowledge in all aspects of human resource practices and office administration. Experience managing fast-paced, front desk operations and maintaining confidentiality.
SKILLS
●Excellent Time-Management &
Planning
●Able to Effectively Multi-Task and
Self-Motivate
●Outstanding Office Administration
●Strategic Problem-Solving
●Superior Data Entry
●HIPPA Compliant
●Meets Deadlines
●Superb File Management
●Strong Verbal and Written
Communication
●Effective Team Leader/Player
●Detail Oriented
●Exceptional Customer Service
●Experience In Non-Profit Integrated
Health Organizations
●Experience In Human Resources
●Wonderful Personality
WORK HISTORY
02/2021-05/2024
CODAC
Tucson, AZ
Membership & Benefits Specialist
Perform front and back-office duties, fulfill several roles relating to customer service satisfaction, satisfy various medical record responsibilities, verify member benefits, provide community resources, answer phones and emails, assist in quality management, collaborate with all levels of management to ensure effective membership operations, assist members in applying for medical and food benefits using HEA, and all other duties assigned. 12/2019– 02/2021
Jim Click
Automotive Team
Tucson, AZ
Warranty Administration
Answer multi line phone, direct phone calls, data entry for Warranty Division, log new car inventory into database, log warranty parameter on each vehicle, customer correspondence via phone and email, and ensure client profile is correct in inventory system (address, phone, VIN number, stock number). 10/2018– 12/2019
Jim Click
Automotive Team
Tucson, AZ
HR Assistant
Prepare and maintain applications, responsible for scanning in completed applications and keeping accurate records, first customer point of contact for Business Office, greet all visitors including multiple vendors and direct them to the appropriate person or department, work closely with Payroll and Human Resources to gather ID's for e-verify and I-9's, compile monthly sales reports and send all information to Mr. Jim Click, compile anniversary recognition cards monthly for 11 dealerships covering 1200 employees, work closely with recruiter to schedule interviews, call prospective applicants, pre-screen applicants prior to recruiter meeting with them, maintain a high level of customer and employee confidentiality. CERTIFICATIONS / LICENSES
~ Continually updates education and training, monthly/yearly up to A.D.H.S standards
~ First Aid and CPR Certified
~ Finger Print Clearance
~ Clean motor vehicle record