Office Manager Admin Assistant

SHERYL HARROD

Admin Assistant

**** ** **** *** #**, Oak Harbor, WA 98277

360-***-**** • ***********@******.***

Work Experience

Office Manager • CAP Auto Repair, Everett/Oak Harbor, WA Aug 2013 - Jan 2020 Opened and closed office Mon-Friday and some Saturdays. Answered multi-line phone, assisted customers with scheduling appointments, answered questions, quotes and insurance billing. Banking for monies collected, accounts pay/rec updated daily. Sent out and called clients regarding reminders of appointments and monthly billing due. Kept inventory up to date, ordered and took delivery of parts, office supplies as needed. Took messages and paged Mechanic on duty when needed. End of pay period, payroll kept on file with current updated program on windows. Customer satisfaction was our goal as a business. Engineering Data Control/Configuration Management • Boeing Airplane Group, Everett, WA May 1986 - Aug 2004

Assisted engineering with updates to datasets and parts list for current configurations for assembly, following current Boeing Drafting Standards and FAA regulations. Worked on the 777 as a Design Consultant for Hydraulics, Flight Deck, and Landing Gear Systems. Taught engineering current computer systems for designing datasets to be used for tooling to build airplanes per customers specs. Used Fly-thru and DIRRECT as well as Cad/Cam. Also worked off site as supervisor for redesign assists with Northrop Grumman in Dallas to refit the 41 section of the 747. Also Raytheon in Long Beach to convert all Manuel 767 drawings to catia. Was sole source of authority for design releases on the projects. Assisted with rejection tags that were written at final assembly, before planes were to be sent out for test flights. Tested computer programs for problems that might cause systems to fail. Assisted with all models for delivery, 707, 727, 737, 747, 757, 767, 777, military AWACS, E-3A’s and the Stealth Bomber. Worked in groups as well as alone. Always motivated to strive for excellence. Assistant Property Manager • Widener Properties, Kirkland Feb 2005 - Aug 2007 Assisted Property Manager with her duties as needed. Answered phones, gave info to callers or took messages for staff members, assisted leasing agents with paperwork, showed property. I worked in the front office, welcoming potential new residents as well as current residents. Toured grounds daily to ensure everything was in order, assigned daily duties to maintenance and housekeeping crews. Filled out repair orders to be completed daily by maintenance. Collected monthly rents, deposits and applied them to residents files on the computer as paid. Responsible for daily banking, lease renewals, new resident approvals, updating files and ensuring our office clean and inviting. Assisted residents with issues ie: noise complaints, parking, delivery of packages, and keeping them informed of upgrades done on property. I also was incharge of upgrades to our pool, new tile and heater, added kiddie pool and playground. Updated our gym area with new equipment and tanning beds, as well as remodeled our residents party/movie lounge, adding big screen TV’s, DVD players, stereo, cooking area and kid playroom. Conducted move in and move out inspections, sent out renewal notices, attended eviction court when necessary, coordinating with attorney’s assigned to our properties. Sent monthly charts to supervisors showing property progress as well as estimated forecast of future months. Incharge of advertising online and in area newspapers. Basically I helped communications between office staff, residents and property owner. Supported 380 units. Also took classes to keep up to date with new computer systems, rental requirements and tenant laws.

Phone Operator • Answerline Answering Service, Lynnwood Jan 1985 - Aug 2005 Answered multi phone lines for businesses and acted as part of their staff to ensure callers their calls were important. Took messages and delivered to businesses staff when they checked in after hours and during lunch. Paged Dr’s on call, therapists in sessions. Paged towing companies to assist State Patrol. Took orders for online catalogs and faxed orders to managers in charge. Answered emergency calls for Sexual Assult Center counselors on duty. Very busy office supporting over 300 clients. I worked for Ellie Hill (owner) off and on for many years, always learning new ways of doing business and being professional. Education

Office Occupations Certification • Skagit Valley College, Oak Harbor Jan 1984 - Sept 1985 Studied current office skills, typing, 10-key, computer systems, answering phones, dictation, shorthand, accts pay/rec, billing, inventory and communication skills. Also took classes thru the years online to keep skills updated. Microsoft word, Windows, and bookkeeping programs. References

Craig Penix 360-***-****

Cole Gabriel 360-***-****

Rhonda Sutherland 360-***-****

Contact this candidate