Support Worker

EMEM ASIDO ASIDO

289-***-**** *********@*****.***

Summary of Qualifications

• A social service professional with excellent interpersonal communication skills working directly with youths and the elderly for over 10 years.

• Proven experience in management and coordination of daily activities in a complex setting, such as independent living facilities for seniors and individuals with disability, schools, and government agencies.

• Advocacy, coaching and mentoring of parents and youths on best ways to resolve student’s education and social challenges.

• Recognize for completing tasks with efficiency and attention to detail. Education

Diploma (Social Service Worker) Mohawk College, Hamilton ON 2019-2021 Bachelor of Science (Sociology) University of Calabar, Nigeria 1999-2004 Diploma (Public Admin) University of Calabar, Nigeria Certificates

1996-1998

• Supporting Individuals with Intellectual and Disabilities and Mental Illness

• AODA (Accessibility for Ontarian with disability Act)

• WHMIS (Workplace hazardous materials information system)

• WSIB (Workplace safety and insurance board)

• WHW (Workplace harassment and workplace violence) Field Placement Experience

Social Service Worker July 2019 - August 2019

Able Living Services Inc. Hamilton, ON

• Strategically assessed and developed comprehensive client care plans, ensuring the holistic well-being and progress of individuals under our support.

• Managed and facilitated clients' medical appointments, ensuring timely access to healthcare resources and maintaining accurate medical records.

• Orchestrated tailored outings to enhance clients' quality of life, fostering social engagement and community integration.

• Acted as a trusted confidant, offering empathetic listening and innovative problem-solving techniques to address clients' unique challenges and concerns.

• Implemented efficient office organization and administrative support to enhance the effectiveness of the service delivery team, streamlining client care processes.

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Working Experiences

Support Worker April 2022 - Present

Rygiel Community Support Living Hamilton, ON

• Delivered personalized care and assistance to residents, ensuring their daily needs were met with compassion and respect.

• Managed day-to-day household maintenance to create a comfortable and hygienic living environment for residents.

• Collaborated with team members to provide high-quality care to residents, fostering a supportive and harmonious atmosphere.

• Facilitated effective communication with residents' families to ensure a holistic approach to care and to address specific needs and concerns.

• Arranged and accompanied residents to medical appointments, ensuring their healthcare needs were met. Developmental Support Worker March 2020 - 2022

Hatts Off Inc. Hamilton, ON

• Provided hands-on support to clients in their daily chores and activities, promoting their independence and well-being.

• Took on the crucial responsibility of administering and meticulously documenting daily medications, ensuring clients' health and safety.

• Managed the procurement of essential supplies, including food, clothing, and clients' personal necessities, to maintain a comfortable and well-equipped living environment.

• Skillfully handled house cleaning and meal preparation to create a clean, organized, and nourishing living space for clients. Call center receptionist Jan. 2020 - Feb. 2020

Altis HR Hamilton, ON

• Addressed and resolved customer concerns over the phone, ensuring their issues were attended to promptly and professionally.

• Proficiently troubleshooted problems, using effective communication and resourcefulness to find solutions.

• Delivered comprehensive information to customers, offering clarity and guidance on various services and inquiries.

• Effectively managed and resolved complaints related to the organization's services, turning dissatisfaction into satisfaction.

• Facilitated the smooth operation of the call center by efficiently transferring calls to the appropriate departments, ensuring seamless customer service.

Recruiting Officer Jan 2019 - June 2019

Elite Placement Agency Mississauga ON

• Spearheaded efforts to attract and enroll international students seeking educational opportunities in Canada, contributing to the country's academic diversity.

• Collaborated with placement officers to identify and secure suitable educational institutions for international students, matching their educational goals and preferences.

• Orchestrated seamless airport arrivals and departures for students, ensuring a smooth transition to their new academic journey in Canada.

• Took charge of providing essential services, including arranging accommodations and meals, to support the successful integration of new international students upon their arrival in Canada. Manager Sept. 2007 - Dec. 2018

Jephils Plaza Eket, NG

• Oversaw the day-to-day operations of the plaza, ensuring its smooth and efficient functioning. 2

• Took charge of staffing needs by hiring a diverse range of employees, including assistant management staff, maintenance workers, security personnel, and custodial staff.

• Addressed daily challenges that required effective coordination among staff, such as managing coverage shortages, handling maintenance requests, liaising with law enforcement, resolving custodial issues, and addressing customer complaints.

• Led marketing efforts for the plaza, including planning events, engaging in community outreach, and advertising through mainstream media to enhance the plaza's visibility and attractiveness.

• Maintained fiscal responsibility by ensuring that the plaza's expenditures aligned with the budget, managing salary budgets, negotiating rents, and reconciling financial reports for the successful financial management of the plaza. Tourism Officer-Ministry of Culture and Tourism Nov. 2004 – July 2007

• Spearheaded efforts to raise awareness about tourism in the state, actively promoting its cultural and natural attractions.

• Played a pivotal role in establishing and overseeing the state museums, preserving and showcasing its cultural heritage.

• Developed and managed the state's tourism calendar, coordinating various events and activities to boost tourism throughout the year.

• Conducted inspections and granted licenses to hotels in the state, ensuring compliance with regulations and standards to maintain quality and safety.

• Implemented a classification and grading system for hotel events centers, contributing to the enhancement of the state's hospitality and event infrastructure.

Hobbies

• Volunteer community worker

• Reading

• Travelling

• Gardening

References available on request

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