Customer Service Sales Manager

Contact

323-***-**** (Mobile)

***********@*****.***

www.linkedin.com/in/ruben-

luna-40112373 (LinkedIn)

Top Skills

Project Management

Management

Customer Service

Languages

English

Spanish

Ruben Luna

An opportunist, in its purest form.

Houston, Texas, United States

Summary

Self-motivated and sales driven manager with experience in building a strong selling and knowledgeable team that not only delivers great service, but an excellent experience to every potential client. My reach stretched to overseeing 16 retail locations to effectively train and develop strong leadership skills. I operate on a "Ready, Set, Sell" mentality which has increased my potential achievement in the industry. With an extensive background in billing and technical support, I am ready to bring my skillet to any environment in this expanding world of communication.

Experience

MOBILY LLC

Sales Manager

December 2022 - Present (1 year 7 months)

Houston, Texas, United States

- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.

- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

- Championed continuous improvement initiatives that enhanced operational performance across all departments.

- Increased sales revenue by developing and implementing effective sales strategies.

- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.

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Wireless Advocates

Sales Specialist

December 2017 - August 2021 (3 years 9 months)

- Built strong client relationships through consistent communication and effective problem solving.

- Exceeded sales targets by consistently meeting and surpassing monthly quotas.

- Expanded customer base with targeted prospecting and lead generation efforts.

- Streamlined sales processes for improved efficiency, resulting in increased productivity.

- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.

- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.

Mosaic Sales Solutions

Samsung Experience Consultant

November 2015 - August 2017 (1 year 10 months)

- Presented all products in full detail as well as the specific specs on each device.

- Enhanced client satisfaction by delivering customized consulting services tailored to individual needs.

- Streamlined business processes for increased efficiency and reduced operational costs.

- Identified growth opportunities and developed strategic plans to drive revenue generation.

- Conducted through market research and analysis to provide data-driven insights for informed decision making.

- Collaborated with cross-functional teams to develop comprehensive strategies for clients'' success.

Budget Mobile

1 year 4 months

Sales Manager

April 2014 - July 2015 (1 year 4 months)

- Led a successful sales team by providing motivational coaching and performance-based incentives.

- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.

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- Assisted in recruiting top talent for the sales team, contributing to a high- performing work environment.

- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs. Asst Manager

May 2014 - December 2014 (8 months)

- Conducted employee performance evaluations, providing constructive feedback for growth and development.

- Implemented staff training programs, enhancing product knowledge and improving customer service skills.

- Collaborated with the management team to develop strategic plans for business growth and improvement.

- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Marketsource

Manager for Target Mobile

April 2013 - September 2013 (6 months)

RadioShack

Manager for Target Mobile

April 2012 - April 2013 (1 year 1 month)

Education

East Los Angeles College

Child Development · (2006 - 2008)

East Los Angeles College

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