Sales Manager In-House
Resume:
Bader Moukadam
Tracy, CA *****
209-***-**** - *********@*****.***
Fully Work Authorized No Visa Sponsorship Required
PROFESSIONAL SUMMARY
Dynamic sales manager with over 10 years of extensive experience in leading sales initiatives, managing client relationships, and overseeing in-house fabrication operations. Proven success in representing companies as an agent for leading fabrication companies and expanding market reach through strategic coordination with international partners. Adept at supervising sales teams and optimizing operations to drive revenue growth. Skilled in negotiation, client acquisition, and establishing professional showroom and workshop environments. Proficient in overseeing procurementprocesses, budget management, and vendor relations to ensure operational efficiency and customer satisfaction.
KEY SKILLS
Microsoft( excel, word, powerpoint
fluent in English, Arabic
good reporting
budget management
PROFESSIONAL EXPERIENCE
Sales Manager
Company: Unidor Company limited
Location: Accra, Ghana 02/2015 – 03/2024
Company Industry: Doors, Kitchens & décor fabrication
Job Role: Management
Unidor is a company in Accra, West Africa, and the agent for the Austrian company Domoferm a leading company in the fabrication of steel fire rate and security door, also the agent for FINSA a Spanish company specialized is the fabrication of wooden decorative boards.
Also Unidor has its own factory for the fabrication of doors, kitchen cabinets, wardrobes and interior decorations.
Represented Unidor as the agent for leading fabrication companies in steel fire rate and security doors, as well as wooden decorative boards.
Managed the in-house fabrication of doors, kitchen cabinets, wardrobes, and interior decorations.
Led sales initiatives for steel fire rate and security doors, wooden decorative boards, and in-house fabricated products.
Oversaw client relationships, negotiations, and after-sales service for doors, kitchen cabinets, wardrobes, and interior decorations.
Coordinated with Austrian company Domoferm and Spanish company FINSA for product promotion and market expansion.
General Manager
Company: Freetech Mobile Marketing
Location: Jeddah, Saudi Arabia 09/2009 – 08/2013
Freetech is a company specialized in SMS marketing in KSA
Job Role: Management
Lead and supervise the sales team
Oversee payroll processes
Prepare account statements
Establish and monitor staff targets and KPIs
Manage and optimize SMS marketing operations in KSA
General Manager
Company:Svani Group
Location: Accra, Ghana 11/2008 – 07/2009
Company Industry: Automotive
Svani Limited operates a motor import, servicing workshops, leasing and rentals of vehicles, generators and equipment business in West Africa. Svani promots and market various products together with Bukkehave, Kjaer Group, Mahindra & Mahindra, Eicher Motors and others on the Ghanaian and West African markets, also co-operated with Bukkehave in the design and manufacture of armored and bullion vans and vehicles.
Job Role: Management
Oversaw day-to-day operations of showroom and workshop
Managed customer relations and acquisition
Negotiated improved deals with suppliers
Established new head office and showroom for enhanced professional image
Coordinated with dealers and suppliers to resolve issues
Site Acquisition and Real estate Senior Manager
Company: MTN Ghana
Location: Ghana, Accra
Company Industry: Telecommunications 02/2005 – 10/2008
Job Role: Support Services
MTN is a household name throughout much of Africa with a presence in 21 countries in African and the Middle East.
MTN is the market leader in the increasingly competitive mobile telecommunications industry in Ghana.
Job Role: Administration
- Supervise, propose, and develop targets to ensure business meets requirements
Prepare departmental budget and identify operational needs
Provide input into overall business operations and draft policies and procedures
Act as project manager for opening new branches, including site selection and contract negotiation
Coordinate staff training and maintain relationships with external parties, As a Site Acquisition and Real Estate Senior Manager at MTN, I supervised, proposed, and developed targets to ensure the business met internal and external requirements. I prepared departmental budgets, provided input into overall business operations, and acted as project manager for opening new branches. This involved site selection, contract negotiation, staff training coordination, and maintaining relationships with external parties. My responsibilities also included drafting policies and procedures and writing periodic reports on project status.
General Services Manager 12/2003 – 02/2005
Company: Scancom Limited (Spacefone)
Location: Accra, Ghana
Company Industry: Leading Mobile Telecommunication provider in Ghana
Job Role: Management
- Managed insurance, security, bill dispatch, vehicle control, ticketing, reservations, civil work, and maintenance
Reported to the administrative head of division
Oversaw facility maintenance, staff scheduling, and customer service operations
Directed procurement processes, budget management, and vendor relations
Implemented safety protocols, risk assessments, and emergency response procedures
General services supervisor 09/2001 – 12/2003
Company: Scancom Limited (Spacefone)
Location: Accra, Ghana
Company Industry: Leading Mobile Telecommunication provider in Ghana
Job Role: Support Services
- Managed procurement of office supplies, stationary, insurance, and security
Oversaw civil work and maintenance unit
Reported directly to the administrative manager
Supervised general services for a leading mobile telecommunication provider in Ghana
Supported various administrative functions from 09/2001 to 12/2003
Regional manager 09/2000 – 09/2001
Company: Scancom limited (Spacefone) Kumasi, Ghana
Company Industry: Leading Mobile Telecommunication provider in Ghana
Job Role: Management
- Supervised the day-to-day office operations and customer care services for existing and new customers
Reported daily on sales and collections to the head office
Managed three branches in the region
Oversaw regional sales and customer care operations
Provided daily reports on sales and collections to the head office
Branch manager 04/1997 - 08/2000
Company: Kwatsons Electricals
Location: Accra, Ghana
The company specialized in household items and air-conditioning supplies
- Supervised sales, marketing, and stock control for household items and air-conditioning supplies
Managed staff payroll and benefits
Reported directly to the managing director at the head office in Accra
Oversaw customer service and satisfaction initiatives
Coordinated training and development programs for the branch team
showroom manager 08/1995 - 04/1997
Company:M.A.P. Co
Location: Tripoly, Lebanon
Household items and air-conditioning supplies
Managed the setup of a new showroom for household items and air-conditioning supplies
Supported the wholesale team in various locations across Lebanon
Oversaw inventory management, sales operations, and customer service for the showroom
Collaborated with the marketing team to promote new products and drive sales growth at the showroom
Implemented strategies to enhance the overall customer experience and increase customer retention
EDUCATION
Bachelor of Science (BS), Business, marketing, 1994
Lebanese American University,
PROFESSIONAL DEVELOPMENT/AFFILIATIONS
Training and Certifications
Project quality management (Training)
Training Institute: IIR, south Africa Date Attended: November 2007 (18 hours)
Managing multiple projects with precision (Training)
Training Institute: IIR, South Africa Date Attended: February 2007 (18 hours)
Coaching and Mentoring (Training)
Training Institute: IIR, Ghana Date Attended: July 2006 (10 hours)
Project risk management (Training)
Training Institute: IIR, Ghana Date Attended: May 2006 (12 hours)
Advance project management (Training)
Training Institute: Learning Tree, London Date Attended: November 2005 (12 hours)
Leadership & Management skills for new manager and supervisor (Training)
Training Institute: EroMatech, Dubai Date Attended: October 2003 (24 hours)
Human Resources development (Training)
Training Institute: Bakhona Associates, Ghana Date Attended: September 2003 (4 hours)
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