Customer Service Order Processing

P.S.SRINIVASAN `

Languages Known: English, Hindi, Tamil, Kannada, Telugu, Malayalam

Date Of Birth: 13/10/1074

Address:

# ***, ************ ******, ***** ************* School Road, Shivakote post, Bangalore-560089

Email Id: ***************@*****.***,

Contact No.767-***-****

1.Presently working as a “Senior Customer Service Officer” at Green Surigcals Private Limited, Vadodara.

Reason for Looking for a change: Salary issue.

2.worked as a “Team Leader” Senior exe in Shopper Beats pte Australia (Ecommerce), from November 2022 to February 2023. Order Processing, Complaint Management, Listing, MIS. Kogan, Wall Mart, Amazon, etc.

3.worked for crane oem manufacturer in Ahmedabad as “Accounts and Commercial Officer”. Order Booking, Sales Coordination, M.I.S, Accounts Receivables, collections of branches, dispatch of cranes, Invoice etc. (February 22 till may 2022)

4.Worked as a “Business Development Manager” in Qmin pharmaceutical Private limited., Looking after Sales and after sales, Order Processing (Escalations Account & Billing Management) from 15th January 2021 to 31s January 2022. Complaint management of Sales and Purchase Order Processing Management through CRM Magenta, Vendor relationship management.

Sales and Customer Service delivery (After Sales Complaint Management) and Account receivable soft collections and Accounts Payable for Cancellation Orders and Management and M.I.S and Sales Support Coordination, responding to all Enquiry for Products and ensure maximum convertibility.

5.Own Pharmaceutical Sub Distribution Business, Selling Hospital Management Software, Blood Laboratory Management Software, and Accounts Management including Accounts Receivable (Payment Collections, Invoicing, and Account payables to suppliers.)

(1st January 2019 till December 15th 2020)

6.Medex India Private Limited.,

Sales and service engineer (5th February 2017 to 10th August 2018)

Duties: Attending to sales and service of Bio medical equipment’s and implants for Stryker-Lei binger German products, Eschmann products, MMM products Germany, sterilizer, OT tables, surgery precision needles dieter, emergency OT Lights and Stryker surgical implants for Neuro, Ent, Stryker Omf Implants, Neuro Implants, Numag Swiss Micro motor, Opto Surgical Implants suctions UK make Eschmann OT Table, Hospital Complaints Management, and Services Issues. Resolved all the issues with the SLA. Retention of customers and Coordinating with the sales team for any order processing requirements, coordinating with logistics, delivery of the medical implants and equipment’s on time to different hospitals in Karnataka including Bangalore and follow up for the sales lead created. Ensured Csat of>98% of the deliverable within 12 hours and ensure maximum first time resolutions and stock taking of the inventory, Handling Enquiry through company internal websites, Facebook, Twitter, etc. and ensure maximum conversion to sales, AMC Renewal, service of sterilizer, ot tables, suction, etc, warranty extensions, warranty approval and denial based on co. Policy.

7.Designation: Area Sales Manager (Dr. Cure Pharmaceuticals Private limited- Bangalore,

Karnataka April 2012-January 2017, Pharma Sales for South Karnataka including sales and after sales like Customer Service Delivery- Sales and After Sales Management including Purchase indenting and sales indenting orders processing, Order processing, Complaint management.

Duties: Dr. Cure Pharmaceuticals Private limited, based in Bangalore is an innovative fast-growing health care company that is dedicated to improving patient health and the quality of human life.

Responsibilities:

Handling queries,Marketing of Diabetic drugs, Nutraceuticals, Gynecology, Antihistamine drugs, Neurological products, General drugs, Pain Killers, Antibiotic for adult and Pediatric Medicines, handling delivery of stocks to all hospitals, nursing homes and retail clinic, handling local stockiest and pharmacists, doctors, presentation of new products and launches, conducting and participating in various camps for vaccination camps in BSF, CRPR, Air force Command Hospitals, Railway Hospitals handling logistical issues, price, giving quotation formats and coordinating with the sales and marketing team, issues regarding paymentsnotupdatedsystemandnonreceiptsofinvoice,purchaseorders,salesorderno., gst, issues, order processing queries and complaint about the delivery staff and also preparing tender quotations as per the format advertised in various e tender website, clinical recording of documented informationinthecompanysiteandmisforcollections,preparationofmasterdatafornewcustomers. I had met the target a 30 lakh/month promoting various promotional schemes on different products as per instruction from main stockiest.

Reason to leave the job: For a better prospect.

8. L2 Executive Escalation Lead. (Billing and technical Complaint management)

Employer: ADITYA BIRLA MINACS - Bangalore, Karnataka (27th June 2011- 8th February

2012). ADITYA BIRLA GROUP AND MINAC FROM U.S.

Duties: Handling escalated chats, calls and emails of Cricket Telecom US PROCESS (Technical

and billing complaint management) and troubleshooting technical issues concerned cricket

telecom customers and apple I tunes account management issues and software updating and

technical Complaint management.

Reason to leave the job: The process got shutdown and moved to manila Philippines.

9. Senior Customer Associate (Hsbc Premium U.K. Saving Accounts management)

Employer: HSBC Electronic Data Processing Private Ltd (1st May 2010-16th March 2011)

Duties: Handled inbound calls, live chats, emails for hsbc UK saving bank account customers .

Reason to leave the job: For a better prospect.

10.TEAM LEADER.

Employer: Reliance Communications Private Limited -(14th July 2003 to 30th April 2010)

Worked as a “Team Leader” ~ (3 years) (Mobility& Enterprise Complaint Management, also

in Data card technical desk, Nri international desk, Outbound collection desk) and worked for 3 years for Inbound process managing a team of 20 members both inbound and outbound mix process, telephonic, email, chat process, handling complaint management of reliance mobile and fixed line services.

For one year handling escalated calls and mails, chat from chairman’s Office help desk of mobility products, landline, Data card related to data, network, billing and collection,

technical desk complaints, KYC Issues, General issues. Worked for outbound collection

process soft collections for reliance india mobile.

11. Sales Executive(Premise).

Employer: Integrated Data Bases India Ltd., INDIA TODAY GROUP MEDIA (A Joint Venture of

Singapore telecom and India Today Group - 1st June 2002 to9th July 2003)

Duties: Worked as a" Senior Sales Executive (Premise)" (Space selling for both Corporate & Individual Sales and collections, creating the invoice including order booking)

Reason to leave the job: Looking for a customer relationship management Job.

12. "Technical Trainee" 3 years.

Employer: BHARATH ELECTRONICS LIMITED - Bangalore, Karnataka September 1997 to

September 2000(3 years) Semi-conductor, Electronic Voting machine and Solar Cell

Department.

Reason to leave the job: Due to completion of technical training.

Education:

S.S.L.C BEL HIGH SCHOOL (1991)

P.U.C VIVEKANANDA JUNIOR COLLEGE

B.com Graduation (3 Years)- Seshadripuram College (1998)

Master's in MBA MARKETING -

RVD UNIVERSITY - Rajasthan, Udaipur April 2015 to July 2017(2 years)

Advanced Diploma in Management Information System From NIIT (2 Years Course) A Grade

Digital Marketing Course-2 months

Six Sigma Green Belt Certification from Indian Institute Of Management(Bangalore)

Ham radio operator.

Skills / IT Skills

SALES AND CUSTOMER SERVICE DELIVERY COMPLAINT MANAGEMENT AFTER SALES COMPLAINTS,

Sales and complaint management, KNOWLEDGE OF MICROSOFT WORD, ADVANCED EXCEL, POWERPOINT, ACCESS, TALLY, SAP FICO, SAP BI-BO FRONT END, SAS KNOWLEDGE, Basic Accounting knowledge including accounts payable and receivable, inventory management,

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