Customer Service Software Solutions

Zami Goni

• **********@*****.***/

● ***** **** *

**** ****** **, *******, ** 14210

Motivated professional with proven track record of providing exceptional customer service, exceeding sales goals, and managing inventory. Possesses excellent communication, problem-solving, and organizational skil.

Experience

CONFIGURATION ASSOCIATE, INGRAM MICRO-FAIRFIELD,NJ

JAN 2022-OCT 2023

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Configured hardware and software solutions according to client specifications, ensuring accuracy and quality.

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Installed operating systems, applications, and drivers on various devices, including desktops, laptops, and servers.

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Conducted thorough testing and troubleshooting to identify and resolve configuration issues.

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Collaborated with cross-functional teams to ensure timely delivery of configured products to customers. •

Maintained documentation of configuration processes and updated internal systems with relevant information.

PICKER & PACKER DSV-WAYNE AUG 2021-JAN 2022

• Utilized handheld scanners and picking lists to accurately locate and pick items from warehouse shelves.

• Packed orders securely and efficiently, ensuring products are protected during transit.

• Conducted quality checks to verify the accuracy and condition of picked and packed items. • Collaborated with team members to meet daily targets and deadlines.

• Maintained a clean and organized work area to promote safety and efficiency.

Education

• Jalalabad high School-Sylhet,Bangladesh

2006 Commercial Govt.Institute Collage-Sylhet,Bangladesh 2008

Skills

• Proficient in hardware and software configuration

• Blingua Engsilh &hindi, Bangal • Strong troubleshooting and problem-solving skills

• Excellent attention to detail and accuracy

• Setparnig Repotr owplace safeyt

• Experience with documentation and record-keeping

Strong attention to detail and accuracy ni

• Customer service-oriented mindset

picking and packing orders,

• Proficient ni using handheld scanners and warehouse management • Knowledge of safety protocols and procedures systems

in a warehouse setting.

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