Customer Service Medical Records

Michael Hyland

+1-231-***-****

***********@*****.*** + ‘Traverse City, MI 49686

Summary

Innovative and accomplished leader with 20+ years of experience in medical records, sales,

customer service and logistics management. Proven ability to drive operational efficiency, exceed

sales targets, and provide exceptional customer experiences. Seeking a challenging role to leverage

my expertise and contribute to organizational success,

Skills

+ Highly Operative Customer Service + HIPAA Compliance

+ Strong Communication Skills- Written + Electronic Health Records Management

and Verbal + POS System Operation

+ Analytical Skills + Product Promotions

+ Multitasking + Advanced MS Office Suite knowledge

+ Teamwork and Collaboration + Inventory Coordination

+ Route Optimization + Data Entry

+ Vendor Relationship Management

+ Logistics Management

Experience

08/2023 - Current

Medical Courier, Aurora Pharmacy, Traverse City, MI

+ Optimized delivery routes for efficiency, meeting strict deadlines ina fast-paced environment

+ Improved delivery time by 18% through optimized route planning

+ Maintained temperature control and proper labeling/packaging of all medical items according to

HIPAA regulations

08/2021 - 08/2023

Medical Courier, Hometown Pharmacy, Traverse City, MI

+ Coordinated timely and efficient pickups and deliveries of medical specimens, supplies, and

equipment between healthcare facilities and laboratri

+ Managed order intake, ensuring accurate details and clear communication with elients

destination, and condition, for

+ Documented all movements of medical items, including orig

comprehensive tracking and chain of custody

+ Managed a high-volume workload handling over 100 deliveries per week

03/2016 - 07/2020

Warehouse Manager, Pets Naturall

,, Traverse City, MI

+ Responsible for the inspection of incoming pet food orders

+ Ensure stock is maintained in showroom

+ Rotates perishable products ensure items are the freshest

+ Inventory management

+ Delivery of pet food to people and businesses.

06/2011 - 07/2020

Warehouse Associate, Bayview Flooring, Traverse City, MI

+ Daily delivery of flooring materials to residential and commercial accounts

+ Occasional representation of home expositions and community-wide recycle and reuse events

+ Utilized power and hand tools to assemble various flooring racks and displays

+ Light maintenance cleaning duties.

04/2007 - 06/2011

Medical Records Technician, Mendocino Radiology, Ukiah, CA

‘+ Meticulous in keeping all the conspicuous records and files in allocation for attainability

+ Retrieved required files and purged outdated files for over 43,000 patients

+ Follow all HIPAA regulations

+ Scan and upload medical records into electronic health record (EHR) systems.

Education And

Training

08/2003

Education In Political Science/ International Relations

Northern Michigan University, Marquette, MI

Relocation

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