Customer Service Agent
Resume:
Micheallee Gardener
Race Track Denbigh po Clarendon
876-***-**** ***********@*****.***
live:.cid.446a35e5c3db27cd
https://www.linkedin.com/in/micheallee-gardener-2b146925a
Dear Hiring Manager,
I am writing to express my interest in the position available in your organization. With my diverse background in
various industries, including experience as a clerk, a customer service agent, a caregiver, a cashier, and a security
guard, I believe that I have the necessary skills and experience to excel in this position.
As a clerk, I was responsible for maintaining accurate records, managing inventory, and providing excellent
customer service. In my role as a customer service agent, I was responsible for handling customer inquiries,
resolving complaints, and ensuring customer satisfaction. As a caregiver, I provided compassionate care Children
and to elderly patients, including administering medication, assisting with daily activities such as school work
and providing a safe environment for children and emotional support.
I also have experience working as a cashier, where I was responsible for handling financial transactions,
balancing cash drawers, and ensuring that all transactions were accurate. As a security guard, I was responsible
for maintaining a safe and secure environment, monitoring surveillance equipment, and responding to
emergencies.
My diverse background has taught me the importance of being adaptable, detail-oriented, and customer-focused.
I am proficient in Microsoft Office Suite, have excellent communication and organizational skills, and can work
well under pressure.
I am excited about the opportunity to work for your organization, which has an excellent reputation for providing
quality services to its clients. Your mission aligns with my personal values, and I am confident that I can
contribute to your team's success.
Thank you for considering my application. I am available for an interview at your convenience and look forward to
hearing from you soon.
Sincerely
[Micheal lee Gardener]
***********@*****.***
Micheallee Gardener
Race Track Denbigh po Clarendon
876-***-**** ***********@*****.***
live:.cid.446a35e5c3db27cd
https://www.linkedin.com/in/micheallee-gardener-2b146925a
Objective
A highly organized and hard-working individual looking for a responsible position.To secure a challenging
position in a reputable organization to expand my learnings, knowledge, and skills while making a significant
contribution to the success of the company.
Experience
May pen hospital 2020 - Active
Medical Records clerck
Responding to request quickly to support completion of time-critical task.
Received screened and direct incoming telephone calls
Retreived,prepared and scaned haed copy reports to create electric records.
Sorts documents alphabetically, numerically, and chronologically.
Filed and and respond to faxes and emails while upholding confidentiality.
Collate financial records and generate reports.
Cold patient records according to their health and reports statistics monthly.
Guardsman limited May 2014 - 2020
Security officer
Inspect and patrol premises regularly.
Monitor property entrance.
Authorize entrance of people and vehicles.
Report any suspicious behaviors and happenings.
Secure all exits, doors and windows.
Monitor surveillance cameras .
Respond to alarms and react in a timely manner.
Provide assistance to people in need
Submit reports of daily surveillance activity .
Submit reports of every suspicious action.
Ibex global Jamaica Jan. 2021 - June 2022
Customer Service agent/ Sales representetive
Answering questions about a company's products orservices.
Processing orders and transactions.
Resolving issues and troubleshooting technical problems.
Delivering information about a company's offerings.
Providing proactive customer outreach.
Handling customer complaints.
Collecting and analyzing customer feedback.
Selling products and services using solid arguments to prospective customers
Performing cost-benefit analyses of existing and potential customers
Maintaining positive business relationships to ensure future sales
Progressive Grocers 2014 - 2016
Cashier
Provides a positive customer experience with fair, friendly, and courteous service.
Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases.
Resolves customer issues and answers questions.
Bags purchases if needed.
Processes return transactions.
Williams Family 2016 - Active
Child Caregiver
Planning and supervising balanced routines that include physical activities,asistance with school work, rest,
and playtime. Providing responsible care and maintaining all safety standards. Ensuring a safe, sanitary, and
orderly environment. Maintaining professional and positive relationships with parents, children, and staff.
Education
Central high school 2011
Caribbean Examination Council
︎ ︎ ︎
•EnglishA 2 •information tech 2, Mathematics 2, integrated Sciesnce 2, Social Studies2 ︎foods &Nutrition
︎ ︎
3, home management Communicatiion Studies
Heart trust NTA 2020
Customer Service Supervisor
Certificate
University of west indies 2019
BSC.Sociology
Pending
Skills
Sales. Team bulding. Problem Solving. Decision making. Communication. Time management. Leadership. Care
giving
Projects
Founder& Coach of kiddos homework center
The Homework Center is an encouraging, coach-supported environment for students to build successful, life-
long habits for planning, managing and completing their work.The Homework Center works because it provides
the structure, accountability, and strategies that students need to get their work done.
Whether in-person or online, it is a neutral place with positive peer-influence. Students benefit from utilizing
strategies that support a consistent and efficient homework rhythm.
Achievements & Awards
Completion of course in supervisor management at our Trust NTA. Achievements of 8 Caribbean examination
Council Certificate including of 1 2 cape Subjects. Successful freelancer in customer service assistant and
customer service support.
Interests
Traveling
Reading
Writing
Painting
Volunteering at schools and homework Center
Public speaking, participating in public activities
Languages
.Read- English, (Advance), Spanish ( beginner). .Write- English (Advance), Spanish ( beginner).
Personal Details
Date of Birth : 27/8/1994
Marital Status : Married
Nationality : Jamaican
Gender : Female
Reference
Kemar Watson - Jamaica Constabulary force
Police officer
********@*****.***
Kemar thompson - Guardsman limited
Security officer
*************@*****.***
Cameisha Smith - May pen hospital
Medical records Clerk
Additional Information
Youth president at Community youth club.
My Custom Section
Soft skills
Verbal and Written Communication.
Customer Service.
Organization.
Professionalism.
Efficiency.
Empathizing.
General skills
Problem solving
Communication
Leadership
Time management
teamwork
Self Motivation
Contact this candidate