Customer Service Retail Sales

Josephine C. Avery

** ********* ********, ********, ** • Mobile 647-***-**** • ********@*****.***

CUSTOMER SERVICE RETAIL SALES

Highlights of Qualification

Over 5 years’ experience working in Customer Service and Retail Sales with experience in supervising and managing staff for retail excellence

Excellent people skills with the ability to work well as part of a team and independently

Experience working with P.O.S software, cash handling and processing transactions

Communication skill along with strong follow through and taking initiative

Technical skills in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

Able to resolve customer issues or concerns with tact and diplomacy

Strong work ethics and easy to get along with. Strong team player

Relevant Skills

Customer Service/Retail

Scheduled staff for shifts to ensure proper coverage and support at peak times

Completed cash handling duties such as balancing cash registers, creating bank deposits daily and investigating any discrepancies

Processed return and sales transactions with cash, credit and debit cards using a P.O.S system. Maintained high efficiency

Kept store neat and tidy by putting away merchandise and cleaning. Stocked shelves

Processed and issued a high volume of gift cards during busy Christmas season

Answered customer questions, directed to areas of the mall and provided customers information on products

Used sale techniques to encourage sales and made product suggestions to customers

Assisted customers with photo orders, lottery etc.

Answered phones and provided information while maintaining excellent customer service

Professional Experience

Store Manager

Just Cozy, Brampton, ON 2018 – 2019

Style Specialist

Charming Charlie, Brampton, ON 2017 – 2018

Lunchroom Supervisor

Balmoral Senior Public School, Brampton, ON 2012 – 2014

Customer Service Associate Customer Service Desk, Bramalea City Centre, Brampton, ON 2007

Pharma plus Brampton, ON 1988 - 1998

Education

O.S.S.D Bramalea Secondary School

References Available Upon Request

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