Package Handler Customer Relations

DEJANEEK BROWN

*********@*****.*** 341-***-**** *** Hendrix Street Bklyn NY 11207

PROFESSIONAL SUMMARY

Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.

SKILLS

Accurate money handling

Sales proficiency

Product knowledge

Online ordering familiarity

Customer Relations

Stocking and replenishing

Guest seating arrangements

Multitasking abilities

Good listening skills

WORK HISTORY

Package Handler FedEx 01/2022-06/2022

Deliver items of different kinds and sizes to various addresses taking the best routes

Load and unload shipments from trucks or trailers into customer’s vehicles

Unload packages from customers’ vehicles at destinations

Collect payments for deliveries

Observe departing times and routes

Conduct route audits to ensure that all deliveries are made on time and within the established guidelines

Ensure that all packages are safely, securely, and promptly delivered to customers

Determine if there are any issues with a shipment before it leaves the facility

Determine if a package has been damaged, stolen or lost during transit

Maintain records of all deliveries made by the company

Follow up on any issues that arise during a delivery.

Whole Foods Shopper Amazon 01/2020 - 02/2021

Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Merchandised attractive shelf displays with current offerings to drive store sales.

Verified each item matched order sheet's description.

Loaded and unloaded orders at customer's homes or locations.

Front Desk Clerk Pbs Staffing 11/2020 - 01/2021

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Swiftly responded to room requests and other inquiries made via establishment website, email or phone.

Team Leader Taco Bell Restaurant 08/2018 - 03/2020

Mentored and guided employees to foster proper completion of assigned duties.

Built strong relationships with customers through positive attitude and attentive response.

Established open and professional relationships with team members which helped resolve issues and conflicts quickly.

Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.

EDUCATION

South Western Senior High School

High School Diploma

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