Customer Service High School

Bartlomiej Wojtyczka

Location: Justice, IL Phone: +1-331-***-**** Email: ***********@*****.***

Professional Summary

Bilingual in English and Polish. Experienced candidate with passion for creating high-quality outcomes and success. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with a keen ability to relate to people of all ages and backgrounds. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve its company goals. Skills

Guest Relations, Health and Safety, Emergency Response, Security Monitoring, Incident Reporting, Hospitality background, First Aid, Safety oversight, Personal Protective Equipment, Public Safety, Risk Management, BLS, CPR.

Certifications

BLS Provider, American Heart Association, 2021

Compliance and HIPAA, Advocate Health Care, 2020

Lifeguard, American Red Cross, 2016-2020

Education

High School Diploma

Amos Alonzo Stagg High School, Palos Hills, IL

Education Cont.

No Degree, Nursing 2018-2022

Saint Xavier University, Chicago, IL

Dean's list [2019]

Work History

Event Staff 05/2022 to 01/2024

Auris Presents, Chicago, IL

● Enhancing event attendee’s experience by providing excellent customer service and addressing any concerns.

● Assisting in the Succession of setting up event booths and breaking down equipment, signage, and decorations.

● Collaborating with event organizers to ensure a smooth flow of activities and maintain schedules.

● Contributing to increased event attendance through effective promotional efforts on social media platforms.

● Providing exceptional customer service to all guests and escalating concerns where needed.

Concrete construction laborer 06/2019 to 05/2022

Kesek 1, Orland Park, IL

● Enhancing project efficiency by assisting in the preparation of construction sites, including cleaning and removing debris.

● Supported project completion by setting up and dismantling concrete forms, framework, and scaffolding.

● Ensuring quality workmanship with precise leveling and alignment of concrete.

● Maintained project timelines by efficiently operating various concrete tools and heavy machinery, like power saws, mixers, pumps, excavators, and skid steers.

● Contributing to project success by installing rebar and wire mesh. Reinforcing materials for added strength to concrete structures.

Lifeguard Supervisor 04/2018 to 07/2019

Jeff Ellis Management, Palos Hills, IL

● Improving swimmer safety by enforcing pool rules and regulations consistently.

● Reducing response times to aquatic emergencies through regular staff training sessions and drills.

● Maintaining cleanliness of pool areas, contributing to a safe and enjoyable environment for patrons

● Providing exceptional customer service to swimmers, addressing questions and concerns promptly and professionally.

Lifeguard 07/2016 to 08/2018

Palos Heights Parks & Recreation Department, Palos Heights, IL

● Ensuring swimmer safety by vigilantly monitoring pool area and enforcing rules.

● Preventing accidents through regular equipment inspections and maintenance.

● Collaborating closely with management to identify areas for improvement within the lifeguarding program.

Languages

English, Bilingual

Polish, Bilingual

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