Product Owner Software Development
Resume:
Michelle R. Carroll
*********@****.***
WORK EXPERIENCE
Otterbase, Inc, Remote, (CAQH)
Business Systems Consultant/ Product Owner (Contractor), November 2023 thru February 2024
• Product Owner for the “Future State Team”, which was formed to create a new User Interface that was accessed by end users to complete the online provider credentialing process.
• Collaborated with Product Managers to translate feature definition into detailed user stories that can be executed by an integrated software development team.
• Prioritized use cases based on analytics and ROI.
• Managed the quality of analytical data received from various platforms such as Salesforce and Microsoft Power BI.
• Utilized HCD tactics to ensure the new UI would meet the needs of the end user.
• Participated and contributed to Program Increment planning.
• Developed ACE objectives to align with Stakeholder goals and objectives.
• Led Sprint Planning, Daily Stand-Ups, Retrospectives, and other Scaled Agile ceremonies.
• Created epics and user stories to be delivered by the integrated software development team.
• Interacted with various cross-functional teams continuously with the Product Owner Role acting a subject matter expert on customer needs, feature intent, and product domain.
• Ensured product development aligned with the MVPs in support of the organization’s product strategy.
• Contributed to the product backlog and roadmap.
• Developed and demonstrated knowledge of the fundamentals of assigned solutions. Galaxe Solutions, Somerset, NJ (Cigna)
Product Owner (Contractor), March 2023 thru August 2023
• Lead Agile Ceremonies (Daily Stand-Up Meetings and Sprint Planning Sessions) with both an onshore and Offshore Scrum Teams in Scaled Agile Environment.
• Created Features in JIRA along with Product Managers and Project Leads to ensure goals were in alignment with the Product Roadmap.
• Translated product requirements and problem statements into actionable user stories for the engineering and design teams.
• Managed the Product Backlog which included activities such as Backlog Refinement Meetings and Grooming Sessions while ensuring all business requirements are represented in the backlog.
• Prioritized Sprint Work based on Product Road Map.
• Managed channel product definition to support and execution of deliverables.
• Worked on problems to resolve conflicts and rika with varying diverse complexity and scope.
• Assured all resources have an adequate workload based on Sprint Capacity.
• Worked collaboratively with cross functional teams and distributed teams throughout the globe.
• Worked with Salesforce teams to optimize and enhance the consumer experience.
• Acted as voice of the customer to ensure business solutions would provide optimal results for the end users’ experience.
• Accepted and approved all user stories once all acceptance criteria were met and a demo was delivered to the team.
• Conducted demonstrations of new solutions to internal customers. PERSPECTIVE PARTNERS, FAIRPORT, NY
Sr. Product Manager (Consultant), August 2022 thru November 2022
• Introduced the Startup Software Company to utilizing Agile Methodologies.
• Worked with other Senior Managers in Sales, Marketing and Client Relations to prioritize the Product Roadmap to ensure the organization was shipping MVP to clients.
• Through market research identified customer needs and opportunities for enhancements, while also using competitive analysis.
• Conducted Change Management activities with a focus on Communications, Training, and Operational and System Readiness.
• Leads the efforts of Business Analysts, Engineering and Quality Assurance teams to achieve prioritized goals within budget and committed time frames.
• Worked with Engineers to Work in 2- week Sprints, rather than one per month, to provide efficiencies with resources.
• Managed various relationships amongst cross functional teams, distributed teams, and stakeholders to ensure goals and objectives were clear for the startup organization.
• Ensured that all technical functional specifications covered all business functional specifications.
• Consistently prioritized the product backlog and issues received from clients via the customer support team. Decisions are data driven and meant to optimize client continued use which positively impacts revenue growth.
MODERNIZING MEDICINE LLC, Boca Raton, FL
Sr. Product Owner/Manager, August 2020 – July 2022
• Responsible for assisting in the development, implementation, and valuation of new programs, as well as the maintenance of existing digital product portfolios.
• Lead the vision and execution from a product perspective, in support of the organization’s strategy to promote their SaaS cloud-based solutions.
• Led the Gastro Vertical to align with the data domain to be aligned with 13 other verticals that were a part of the Mod Med Solution.
• Drove stakeholder alignment to ensure operational readiness.
• Acted as SME between vendors, business areas, IT, etc. for projects and implementations.
• Used Personas to communicate research gathered as Voice of the Customer to Sales, Operations and Project Teams to align teams on target users, formulate solutions and to support decisions that are in line with user needs and provide the right level of scope.
• Utilized UAT and A/B testing techniques to compare performance and usability between multiple versions of Mobile/IOS and web applications.
• Responsible for overseeing a suite of EMR/EHRproducts and identifying risks prior to development and opportunities for enhancements.
• Advised internal teams and stakeholders on the various needs of target markets.
• Translated business objectives and goals into clear and precise business requirements for the Engineering Teams.
• Utilized Salesforce data modeling to monitor metrics and customer feedback to research and understand trends that impact business goals.
• Made recommendations based on analytical data to revise the existing product road map related to enhancements and the development of new products.
• Conducted product demos to internal Sales, Marketing and Training teams as new products are launched
(prior to client General Availability).
CUMMINS INC., Columbus, IN
Product Manager/ CDS. Product Owner, Sep 2017 – August 2020
• Consulted the leadership team and other stakeholders to lead efforts to determine technology solutions aimed at improving customer success in a cost effective and innovative manner.
• Acted as the SME for Cummins Diagnostic System.
• Monitored portfolio and managed any proposed changes, which included the impact analysis, short and long-term trade-offs, benefits and risks. Communicated options to senior leadership to facilitate decision making.
• Communicated the product vision across technical and non-technical teams for global visibility.
• Lead Development Team in developing APIs as a vehicle to support communication with the server and client software.
• Supported API integrations to connect Cummins’ platforms with external systems and applications.
• Implemented the Cummins Diagnostic system (CDS) product across 8 languages (utilized in 38 countries, the focus was for the development and enhancement of a backed end system to support new and existing digital, mobile and web user interfaces.
• Participated in the governance of the release cycle for solutions and/or products.
• Developed and managed product roadmaps to ensure alignment with organizational goals and to identify opportunities for market growth, additional revenue. Works with Project Managers, Subject Matter Experts, and Process Leaders and customer facing teams to understand customer pain points and success factors.
• Delivered Salesforce projects and integration with the CDS application to collaborate with Sales and Marketing goals and initiatives.
• Defined innovative solutions for complex business systems and issues and refined these ideas, in conjunction with other internal teams, such as Account teams, Innovation teams, Service Organizations, Scaled Agile development teams, Marketing, and the Product Support team.
• Championed the design of the customer solutions from inception through its initial implementation, and into future release plans.
• Utilized User Experience (UX) tactics such as Voice of the Customer, usability studies and testing, and requirements elicitation.
• Utilized visualization skills, to enable the preparation of mock-ups, data flows, presentations, and preliminary marketing collateral desired.
• Practiced processes such as Agile, SCRUM while utilizing SAFe principles.
• Managed selection and the development teams’ utilization of applications and APIs for migrating to cloud platforms such as Microsoft Dynamics, Microsoft Azure, Microsoft Business Intelligence, and Salesforce.
• Lead multiple software development and quality assurance teams, both onshore and offshore simultaneously.
• Ensured that product quality and design are in keeping with overall long-term vision and organizational goals by driving the delivery of value by communicating progress and eliciting feedback and enabling stakeholder reviews for validation in the process.
• Mentored and onboarded new Business Analysts and Product Owners as new resources were added to the project.
• Acted as an Agile Coach/Consultant for other departments within the organization transitioning to using Agile methods.
ANTHEM INC., Indianapolis, IN
Sr eBusiness Consultant/Product Owner, Sep 2015 - Aug 2017
• Utilized Agile Project Methodologies to optimize resources needed to deliver software enhancements and releases.
• Managed the development and release of consumer software products.
• Created business requirements within a heavily regulated environment, established timelines and sprint activities while aligning resources within the scrum team.
• Communicated scrum team activities to Business Owners while remaining engaged with product teams from the development phase thru implementation and warranty.
• Acted as SaaS Solutioning Consultant to provide customers with customized options to meet their business needs.
• Identified and implements best practices, process improvements and strategies related to implementing Business solutions by utilizing change management methodologies and theories.
• Acted as Customer Engagement liaison between external clients and project team which involved managing the implementation and after service of application/software.
• Customer Success Management and Clients were key areas of focus.
• Managed vendor relationships to formulate strategies to engage with both new and existing business.
• Monitored and analyzed data related to health care trends, challenges, and market needs.
• Acted as lead Project Manager on various enterprise-wide system integrations and migrations which included writing schedules, managing resources, and completing established milestones and goals.
• Utilized various strategies such as change management to ensure clients’ digital transformation would not be disruptive but would only enhance the relation with Anthem Inc.
• Acted as liaison for external customers which included large hospital networks, physician practices and billing agencies to ensure experiences and solutions and needs are consistent with their goals and objectives when utilizing Anthem digital products.
• Targeted key Providers to participate in focus groups and pilot (test) groups related to portal usability and other go to market efforts as new portal functionality and products were introduced to various markets.
• Led activities related to system integration with National Account Employer Groups with 1000+ members.
• Led project status meetings with stakeholders from cross-functional teams, in addition to developing and maintaining project plans and reports.
• Conducted presentations for audiences ranging from C-Level to Front Line Staff (internal and external). ANTHEM INC., Indianapolis, IN
Business Change Manager, Sep 2013 - Aug 2015
• Conducted change management activities that included training and communication to various internal and external stakeholders.
• Managed the vendor relationship between Live Health Online which was the provider of the telehealth software offered by Anthem Inc.
• Conducted live demos to recruit members of the medical community to become Providers in the telehealth offering.
• Worked with cross-functional teams to ensure member i
• nformation/data was accurate in real-time.
• Worked with technical teams to make sure uptime was 24/7.
• Worked with eCommerce and claims teams to ensure payment structures were accurate and claims systems were synced with the telehealth system.
ANTHEM INC., Indianapolis, IN
Sr eBusiness Consultant, March 2000- Sep 2013
• Managed and coordinated service and performance management activities for key Health Care Networks (1,000 + providers) in assigned territory.
• Marketed Health Care Technology solutions via presentations, training sessions, trade shows and development of collateral materials.
• Lead Agile Ceremonies (Daily Stand-Up Meetings and Sprint Planning Sessions) with both an onshore and offshore Scrum Teams in Scaled Agile Environment.
• Created Features and User Stories in JIRA along with Product Managers and Project Leads to ensure goals were in alignment with the Product Roadmap.
• Managed Product Backlog including Backlog Refinement Meetings and Grooming Sessions and ensuring all business requirements were represented in the backlog
• Acted as voice of the customer to the business to ensure solutions would provide t
• Accepted all user stories once all acceptance criteria were met and a demo was delivered to the team
• Conducted demonstrations of new solutions to internal customers
• Managed assigned territory and major key accounts to increase adoption and web transaction utilization on Anthem and Availity web portals.
• Assisted with product development and implementation of Anthem enterprise eBusiness strategies including vendor portals; AIM Specialty Health and Availity.
• Acted as Anthem liaison between Availity and Anthem Key Providers during system implementations and integrations.
• Made recommendations to enhance Anthem and Availity's web-based tools and product offerings based on market needs of both the patient and provider constituents.
• Utilized data and metrics to determine trends, track portal utilization and to develop benefit analysis for key accounts.
• Acted as Subject Matter Expert and Single Point of Contact in response to day-to-day business issues for key accounts.
• Negotiated and executed eBusiness contractual agreements with provider constituents, using knowledge of insurance industry (commercial and government) regulations related to managed care and medical appeals.
• Consulted on enterprise eBusiness strategies and opportunities to improve business to business (B2B) relationships, expand network in rural markets and increase brand identity within the industry. CHARTER BEHAVIORAL HEALTH SYSTEM, Indianapolis, IN
• Account Manager, Feb 1999 - Feb 2000
• Developed business plans and strategy for targeted book of business.
• Performed direct sales and marketing responsibilities for book of business.
• Participated in negotiating contracts with large employer groups interested in establishing Employee Assistance Programs (EAPs) for their associates.
• Acted as Project Manager for major community education and mental health initiatives. ADMINISTAR FEDERAL (AN ANTHEM INC. COMPANY), Indianapolis, IN Team Lead (Medicare Specialist), Aug 1997 - Feb 1999
• Conducted interviews and made recommendations for hiring customer service associates.
• Supervised daily operational call center activities of 15-35 customer service associates.
• Monitored, coached conducted performance evaluations for associates I directly supervised.
• Scheduled all off-phone activity in collaboration with workforce managed and in consideration of daily call volumes.
• Designed/Developed training modules for Team Leads across various states to promote standardization throughout the organization.
• Maintained daily, weekly, and monthly statistical data used by Management for CMS reports as required by contractual agreement.
EDUCATION
UNIVERSITY OF PHOENIX Indianapolis, IN
Master’s Business Administration (Aug 2006)
FERRIS STATE UNIVERSITY Big Rapids, MI
B.S. Health Care Administration (May 1997)
Relevant Areas of Study: Marketing
ADDITIONAL SKILLS
• Professional with over 15 of Project Management, Supervisory, Marketing, Direct Sales, Training and Product Management Experience
• Above average written and oral communication skills.
• Ability to align KPIs with business outcomes and ROI goals.
• Acted as Voice of the Customer in all roles, to ensure capabilities meet the needs of the end user.
• Strong Leadership skills with the ability to lead and influence others to achieve established goals.
• Excellent Self-Management and Organizational Skills.
• Extensive experience working Web, Mobile and Cloud Based solutions.
• Above average knowledge of the SDLC (end to end product lifecycle) and Agile processes. CREDITENTAILS AND LICENCES
• Certified Scrum Product Owner/CSPO (Scrum Alliance)
• Certified Product Manager (Pragmatic Institute)
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