Customer Service Professional

Front Desk Receptionist

Buffalo, NY

University Pediatric Dentistry/ Nov 2023 to Current

Greeted customers warmly and made them feel welcome.

Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Performed data entry into computer systems to maintain accurate records of customer information.

Assisted with scheduling appointments for clients and visitors.

Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.

Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Maintained an organized reception area and ensured that all guests were attended to promptly Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

SKILLS

Call Control

Case Management Information Verification Problem Resolution

EXPERIENCE

Customer Service Agent

Buffalo, NY

United Ground Express/ Jan 2023 to Current

Customer Service

Information Updates

Outstanding Communication Skills Inbound Customer Service

Greeted passengers upon arrival and departure, providing ticketing assistance and general information.

Assisted with baggage check-in and tagging for customers.

Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.

Verified identification documents such as passports or driver's licenses.

Managed communication between airline personnel and customers in a professional manner.

Employee Benefit Specialist

NY

Ashton Carter, Willis, Watson, Tower/ Aug 2022 to Sep 2022

Analyzed employee benefit plans and recommended changes to ensure compliance with applicable laws and regulations.

Developed, implemented, and monitored employee benefits programs such as health insurance, retirement plans, disability insurance, and other related policies. Conducted research on current market trends in employee benefits packages. Assisted employees with questions regarding their benefits coverage.

Managed the enrollment process for new hires and existing employees into benefit plans.

Coordinated open enrollment periods for employees to make changes to their benefits coverage.

Customer Service Representative

Buffalo, NY

Charter communication, Spectrum/ Sep 2018 to Dec 2021

Answered customer inquiries and provided accurate information regarding products

and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls providing frontline customer support or assistance with product and service transactions.

PCA

Buffalo, NY

Edison home healthcare/ Dec 2017 to Sep 2018

Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.

Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.

Maintained accurate records of client care services provided on a daily basis. Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.

Accompanied clients to doctor's appointments and outings when necessary. Provided emotional support and companionship to elderly clients experiencing loneliness or depression.

Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.

EDUCATION AND TRAINING

High School Diploma

Kensington High School Jun 2000

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