Customer Service Data Entry

Carolyn Belton

*******.********@*****.***

Mrs. Belton is a highly experienced individual with excellent communication and interpersonal skills. Customer-focused and detail-oriented, with superior time management skills. Bringing exceptional organizational and typing skills (50+ wpm), proficiency in Microsoft Office and Excel and experience in data entry, preparation of technical reports and invoices to assist and support company personnel.

Work Experience

Senior Office Clerk- SPED Transportation

CADDO PARISH SCHOOL SYSTEM - Shreveport, LA

04/2019- present

●Submit/scan Student’s evaluation into system

●Pay invoices

●Assist with Special Needs transportation

●Other clerical duties, such as filing and answering telephones

Customer Service Representative

YOUNGWILLIAMS- Bossier City LA

05/19 - 4/19

●Answers calls, obtains and gives information regarding State programs, and provides quality customer service to all callers

●Responds to incoming calls from customers, staff, and other individuals

●Provides friendly and helpful information to callers and other stakeholders

●Navigates quickly through multiple computer screens to provide correct information to customers within acceptable service time frames.

●Is accountable for accurate and timely documentation of customer contact in the automated system

●Ensures the confidentiality of all information contained in the State’s computer systems

MIDAS + Systems Administrator- Louisiana Region

CHRISTUS HEALTH - Shreveport, LA

2013-10 - 07-2019

MIDAS Functional and Technical System Manager.

• Performs RDE form creations for Risk Events.

• Uses Midas Statit to pull data for Medical Staff.

• Provides updates to Provider dictionary to Midas+ Care Management.

• Responsible for all MIDAS General Release updates.

• Monitors the ADT system for intermittent failures.

• Maintains and support MIDAS+ products including Care Management, Statit, and Datavision • Educates, informs and consults with customers/peers to effectively determine system need and resolve MIDAS problems

• Serves as primary MIDAS liaison between the user community, application vendors, and IT resources.

• Strong knowledge of the patient care environment and in-depth knowledge of hospital operational processes.

• Responsible for supporting the MIDAS+ application for Risk, Quality, Case Management, Patient Relations, and other departments.

• Manage and create reports using MIDAS+ Reportrack and Crystal Reports.

• Assist with system upgrades for MIDAS+ products including Datatvision, and Statit. • Train and educate staff on use of application.

Quality Coordinator

2013-03 - 2013-10

• Responsible for updating/uploading all Policies and Procedures.

• Assist with PPE

Application Analyst

CHRISTUS Health Systems

2005 - 2013-09

• EMR and Meaningful Use - how to upload reports and review findings.

• Implementation of Meditech Unity Project in the hospital system - for all 27 of CHRISTUS Health Systems facilities throughout Louisiana and Texas.

• Meditech modules - ITS, OE, PCS, EMR QM/RM, ADM

• Responsible for the Implementation, Testing, and Go-live Support

• 1-5 years' experience in developing Training/Test Plans for MEDITECH

• 6 years' experience as a Computer Training Specialists for MEDITECH

• Other applications CDI Monitor, Schedule Plus, Centricity Perinatal System • McKesson ANSOS One Staff, McKesson Quality Benchmark Collaborative • Kronos = Payroll Timekeeping System

• Accounts payable process of Invoices

Certifications/Licenses

Certified Midas System Manager

2019-05 - 2020-05

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