Customer Service Data Entry

LM

LINDA MCCOY

*************@*****.*** 505-***-**** Farmington, NM 87401

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Staff Development

Performance Management

Expense Tracking

Financial Management

Workforce Management

Schedule Preparation

Staff Management

Sales management

Staff Training and Development

Team Leadership

Budget Control

Time Management

Speedway Convenance Store Farmington,

NM

Manager

05/2018 - 05/2024

Hire, train and supervisor all store personal. Daily paperwork including data entry into system. Ordering and receiving all merchandise. Developed and implemented strategies to increase customer satisfaction and loyalty.

Coached, mentored and trained team members in order to improve their job performance.

Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

Resolved conflicts between employees by providing guidance on company policies and procedures.

Initiated new projects that resulted in increased productivity across all departments.

Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Provided leadership during times of organizational change or crisis situations.

Implemented new technologies to streamline operations, reduce costs, and improve customer service.

Ensured compliance with all applicable laws, regulations, industry standards.

Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

Scheduled interviews for potential candidates and conducted reference checks prior to hire.

Monitored staff performance and addressed issues.

Summary

Skills

Experience

Trained employees on additional job positions to maintain coverage of roles.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Recruited and hired qualified candidates to fill open positions. Entered time and attendance logs in preparation for payroll. Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely. Maintained adequate staffing to meet objectives within budget. Minimized staff turnover through appropriate selection, orientation and training.

Resolved customer inquiries and complaints requiring management-level escalation.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Recruited and trained new employees to meet job requirements. Reviewed completed work to verify consistency, quality and conformance. CIP Inc NM

Manager's Assistant

05/1994 - 05/2008

Developed and implemented efficient filing systems for all incoming documents.

Created a comprehensive database of contacts to ensure quick access to client information.

Entered time and ran payroll.

Accounts payable.

Accounts receivable.

Answered phones.

Calculated totals for bids.

Typed up bids for jobs.

San Juan College Farmington, NM

GED

01/1980

I have some business and accounting courses

Education and Training

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