Project Manager Scrum Master

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Collins Patrice Enoh

470-***-**** Email: ****************@*****.***

ITIL v4, CSM. PSM, SAFe, Six Sigma Black Belt, SOX (Certified Sarbanes Oxley Expert), PgM Manager Accredited certification

(APRM), Project Manager Accredited certification (PMAC). https://public.tableau.com/app/profile/collins.patrice.enoh Dynamic, impactful, resourceful, problem solving, self-disciplined & collaborative ERP project management leader and Scrum Master with experience implementing SAP, IT GRC compliance, PeopleSoft, financial services and payment card industry such as PCI /SSF certification roadmap, IT GRC compliance, Oracle and Microsoft Dynamics AX. Experienced in implementing ERP solutions in healthcare, retail, Point of Sale, Fuel distribution services, professional services and other business verticals. Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgement to the removal of impediments with 15 years of progressive experience focusing on implementing and monitoring ERP projects through SDLC phases and making the required adjustments to the schedule and resources to push the project to the desired end state. Experience in SDLC, ITIL, Six Sigma & TQM. Experience coordinating and managing teams in an onsite and offshore environment while implementing infrastructure, security, ERP applications and operations to deliver projects.

EDUCATION

Master of Arts,

Bachelor of Liberal Arts

Core Competences

Tableau Development Microsoft Project Plus Smartsheet Jira Confluence Agile estimation tools such as Team O’clock & Rally Agile Project Management Azure DevOps Project Coordination Project forecasting, Tracking/schedule development using MS Project Ticketing tools such Agility, Accurev & Oracle EBS Vendor Management Contract Management Organizational Leadership Interpersonal Management Skills Front-end Development Cost and Budget Management Prioritization Servant Leadership Project Forecasting Forecast variance analysis Root Cause Analysis Financial Services & PCI Compliance IT Governance, Risk & Compliance Oracle ERP implementation.

Professional Experiences

Senior Technical Project Manager IV - Toshiba Global Commerce Solutions, Durham. NC. Oct 2022 to Present.

. Responsible for managing ERP implementation plans, requirements gathering, solution design for development, implementation, delivery of application, user acceptance testing, Go-Live, defects management/ root cause analysis & post-delivery support plan for all ERP projects.

• Successfully lead & manage the upgrade of Oracle ERP migration upgrade from 12.1.3 to v12.2.9 including EBS, ASCP, Demantra, SOA, ODI, and implementing Enterprise Command Center (ECC) v4; DB 19c (19.5/19.7)

• Lead ERP upgrade from ACE 8.3 to ACE 8.4 & CHEC from 7.2 to 7.5, headless Point of Sale upgrade & ERP sales tax upgrade from Vertex from series 4 to series 6 across major global retail account.

• Conduct the Process as Is and to be future state process re-engineering for headless Point of Sale and retail fuel service distribution systems.

• Leading Client technical and functional IT teams (offshore/onsite) to perform upgrade related activities.

• Manage TG Management and Client Technical, Functional, and Business resources.

• Leading Client and TG DBA and technical teams for implementation of Firewall rules, new server configurations, designing EBS instance strategy, DBA upgrade activities for CRP, SIT, UAT, 2 MOCK instances, interfaces and 3rd party integration retrofit and testing, defects resolution.

• Leading Client and functional teams for test script reviews, testing and defect resolution in CRP, SIT, UAT, 2 MOCK test instances, new functionality implementation and upgrades.

• Creating full detailed production cutover list, covering pre, during and post go-live activities. 2

• Updating project plans, issues list, risk logs, and managing internal resources and multiple software vendors and implementation partners.

• Utilize SmartSheet to develop and maintain detailed project plans, including timelines, milestones, and resource allocation.

• Oversee the organization and version control of project documents within SharePoint libraries, ensuring easy access and proper categorization.

• Strategically interaction across multiple functions within IT, and IT partners and/or the Business to effectively drive discovery through to design and execution of the program/project through to successful delivery.

• Proactively anticipate issues, needs, concerns, escalations, risks, leverage program/project methodologies as a tool to ensure alignment to goals and objectives of the program/project.

• Protect the execution of project deliverables or outcome as expected of the business case while adhering to the scope, SOWs, budget, timeline, and quality of the delivery.

• Manage and resolve issues, and/or conflicts in a cross-functional environment.

• Drive and support the capability building efforts for the PMO team within the Americas Professional services practice group.

Agile Scrum Master – Agillant Group, Cary, North Carolina. (through DaDam Partners Consulting Services). January 2022 – Sept 2022

Description:

In this project we enhanced the mobile portal for customers logging onto the website making it accessible for customer approvals to be shorter and the sales team to capture new customers and alerts team on new product purchase. Job responsibilities

• Worked with the product owner, IT and Architecture team to document and implement mobility based on Agile methodology.

• Integrated SmartSheet with Internet of Things (IoT) devices and sensors to capture real-time data on project progress, equipment status, and environmental conditions.

• Facilitated and coached development team as a servant-leader in implementing Scrum and Agile concepts and principles.

• Responsible for establishing project scope, goals, and deliverables.

• Organized and led daily stand-up meetings with the project teams to understand project deliverable status, delays, identified new risks and updated RAID logs.

• Responsible for routine and ad-hoc communications with project stakeholders, including product owners and project sponsors.

• Conducted daily scrum meetings, scrum retrospectives, sprint planning meetings, Story grooming, and task drilldowns.

• Collaborated with cross-application teams to define consistent scrum process adherence.

• Served as the primary recipient of new feature requests from stakeholders, analyzing change orders, and prioritizing resources needed to achieve deliverables successfully.

• Coordinated project budget development efforts, tracked and manage project budget.

• Assisted with planning for tasks to fulfill and meet deliverables.

• Conducted User Acceptance Training & Post Release sync calls with stakeholders and business users on new deliverables.

• Accountable for technical management of projects, quality documentation, approval/review of invoices to stakeholders and vendors.

• Oversaw project productivity tracking, project resource planning and forecasting, scheduling, and resource allocation in coordination with the resource management organization.

• Designed and documented use case while coordinating with offshore teams to communicate timelines during daily scrum calls to get issues resolved.

• Submitted project request for resources through the Resource Management Office staffing process. 3

Scrum Master - Lead Business Analyst, Tann Foundation. (through DaDam Partners Consulting Services). January 2020 – January 2022

Description:

In this project we enhanced the customer global database to streamline, merge and align data in compliance with financial and other PCI industry mandates. Alert the sales team to capture new customers and alert team on new product purchase.

Job responsibilities.

• Worked with the product owner, architecture, ERP application development teams to document and implement mobility based on Agile methodology.

• Responsible for establishing project scope, developing project estimates, staffing plans and deliverables milestone.

• Facilitated daily scrum meetings, scrum retrospectives, sprint planning meetings, Story grooming, and task drilldowns.

• Collaborated with ERP cross-application development teams to define consistent scrum process adherence.

• Served as the primary recipient of new feature requests from stakeholders, analyzing change orders, and prioritizes resources needed to achieve deliverables successfully. Scrum Master II, Tucker Konsulting, LLC, Tucker, GA. (through DaDam Partners Consulting Services). June 2019 - Jan 2020.

Description:

Within the scope of this project, we overhauled a major digitization program to improve online sales and customer experience by reducing the user journey in buying via the online portal. Job responsibilities

• Facilitated and re-enforced Agile ceremonies (Backlog Refinement, Daily Scrum, Sprint Planning, Sprint Demo, Sprint Retrospectives, Scrum of scrums, Communities of Practice).

• Collaborated with Product Owners in product backlog management and continuous delivery of features.

• Collaborated with ERP cross-application development teams to define consistent scrum process adherence.

• Served as the primary recipient of new feature requests from stakeholders, analyzing change orders, and prioritizes resources needed to achieve deliverables successfully.

• Applied the Sigma approach (DMAIC) to develop strategies that would help to adapt to unique challenges and opportunities which could lead to continuous improvement. IT GRC Consultant. SAI Global, Alpharetta, Georgia. February 2019 – May 2019. Description: Configured and implemented IT Audit, GRC & Digital Risk Controls using configuration workflow in Digital Manager 360

Job responsibilities

• Examined & tested controls. Performed security controls assessments using NIST SP 800-53A as a guide to access and determine the effectiveness of cyber controls.

• Scheduled assessment kick-off meetings, and Security Control Interview meetings with the ISSO, System Owners and stakeholders.

• Participated in compliance audits, vendor evidence reviews & contract security language support.

• Managed, developed and delivered through a global risk management and implementation teams. Senior Project Manager, McDonalds USA (through Wavicle Data Solutions) Chicago, Illinois. June 2018 – Oct 2018. Description: The project was implemented to provide additional security layers on payment systems and other data migration from an on-premises to a cloud-based solution in a newly developed global data warehouse. Job responsibilities

• Responsible for managing ERP implementation plans, requirements gathering, solution design for development, implementation, delivery of application, user acceptance testing, Go-Live, defects management/ root cause analysis & post-delivery support plan for all ERP projects. 4

• Led team of nine in the assessment and modernization of McDonalds’ large scale customer payment and client- facing software products for alignment with newly constructed data center requirements.

• Established stakeholder registry, updated RAID Logs, provided weekly project status updates, performed gap analysis, and presented business case to sponsoring partners. Senior Project Manager, Tech Field LLC, Atlanta, Georgia. September 2017 – June 2018 Description: The project was implemented to facilitate healthcare data migration from an on-premises to a cloud-based solution for a major healthcare provider organization. Job responsibilities

• Responsible for managing ERP implementation plans, requirements gathering, solution design for development, implementation, delivery of application, user acceptance testing, release management, Go-Live, defects management/ root cause analysis & post-delivery support and retrospectives plan for all ERP projects.

• Led team of Business analysts and engineers in the assessment and modernization large scale cloud-based solutions development for a healthcare customer payment, HIPPA and client-facing software products for alignment with newly constructed data center requirements. Project Lead / Security Controls Assessor, Tucker Konsulting, LLC, Tucker, GA. Jan 2015 – Oct 2017.

.Scheduled assessment kick-off meetings, and Security Control Interview meetings with the ISSO, System Owners and stakeholders.

• Created Requirements Traceability Matrix (RTM) and document whether controls assessed passed or failed using NIST SP 800-53A as a guide.

Security Controls Assessor, Tucker Konsulting LLC. Tucker, GA. July 2013 – Dec 2014.

• Collaborated with a team of assessors to ensure that Technical, Operational, and Management security controls correctly implemented, operating as intended, and meeting security requirements.

• Tracked the progress of the work and project status at weekly meetings (internal meetings and client meetings) and report to the governance committees.

Behavioral Healthcare Tech. Ingalls Memorial Hospital. Harvey, Illinois. Jan 2011 – June 2013.

• Performed behavioral healthcare data entry functions while creating daily reports on treatment programs through in- house engineered records system.

• Accountable for data updates into health information database for HIPPA compliance by logging treatment interventions using secure patient health access terminal. CERTIFICATIONS:

Certified Scrum Master Project Manager Accredited Certification (PMAC) Certified Sarbanes Oxley Expert (CSOE) ITIL v4

Microsoft Certification - IT Governance and Risk

Management.

Program Manager Accredited Certification (APRM)

Scrum Product Owner Accredited Certification Certified Six Sigma Deployment Leader Certified Six Sigma Black Belt Certified DevOps Release Manager Certified DevOps Generalist Professional Scrum Master

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