Customer Service Pallet Jack
Resume:
Landry Mabaya Mbu
*********@*****.***
Laurel MD
Professional Summary
Productive and dedicated professional with extreme customer service experience in retail and banking industry. I am a visionary who continuously strived to grow. I am extremely energetic, organized and dedicated to working with customers. I am skilled in cash handling, communication, logistics (pallet jack, forklift handling), training, managing records and files. Core Qualifications
● Dependability
● Strong work ethic
● Ability to handle fast paced environment
● Time Management
● Effective Team Player
● Focused and driven
● Written and Verbal Communication
● Exceptional problem-solver
● Interpersonal Skills
● Excellent people skills
● Reliable
Experience
July 2023-present
SYSCO, Jessup - Order selector
● Filling customer orders by selecting and packing products with accuracy and detail
● Ensuring that the orders are properly packaged for shipping
● Ensuring the packages contain the selected product and selected amount and are shipped safely to their destination
● Loading goods on pallets
● Labeling those pallets for shipment to stores or customer JULY 2007 - PRESENT
USPACK, Alexandria - Contractor
● Distributing packages and documents for institutions, businesses, government agencies, and individuals.
● Pick up documents and packages from customers' offices or houses and then deliver them to final destinations within the same area.
● Safely transport lab specimens, medical records, pharmaceuticals, x-rays, hospital supplies, interoffice mail, and related material.
● Operate a hand-held scanning device to accurately track items through the transportation cycle.
● Strictly observe operating policies, procedures and service schedules. DECEMBER 2019 - JANUARY 2022
LIDL, Fredericksburg - Warehouse Associate
● Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations
● Count and verify the number of cases/pallets/units arriving to the Goods In department from external suppliers and internal transfers between warehouses
● Input all required data into the warehouse management system such as best before date, lot number, and quantities quantities, etc.)
● Build display pallets for stores
● Pick and pack goods by case onto pallets based on store orders using a Pick by Voice device, pallet jack or forklift
● Secure completed pallets for transport through effective packing and wrapping
● Sort, process and separate all recyclables and resources from the Goods In, Selection and Goods Out areas
● Physically sort and condition returns within the warehouse
● Process returns electronically in the inventory system
● Appropriately label all returns
● Perform other duties as assigned
MAY 2018 - OCTOBER 2019
AMAZON, Springfield - Warehouse fulfillment Associate
● Efficiently and effectively receiving and storing goods inward following Amazon’s processes and procedures by using radio frequency (RF) scanner
● Pick up customers orders ensuring a high level of quality and productivity
● Accurately pick, pack and ship our customers orders to ensure that we meet customers high expectations
● Accurately read instructions from scanners
● Adhere to strict safety, quality and production standards MAY 2000 - MONTH 2015
Trader Joe’s, Falls Church - crew member
● Working the cash registers, receiving, unloading and verify deliveries.
● Stocking shelves, regularly rotating products and recording unsaleable and returns.
● building eye catching, informative merchandise displays.
● Exercising proper food handling procedures.
● Answering questions about Trader Joe's products, and just generally making sure that every customer has a fun, friendly and informative shopping experience
● Getting all the returns ready on pallets to be load in trailer by using a pallet jack or forklift
● Unloading full trailer with good using pallet jack or forklift APRIL 2004 - MAY 2007
Burke and Herbert Bank, Alexandria - Customer Service Representative
● Process 25+ customer transactions per hour with extreme attention to detail while authorizing, verifying withdrawals between $2000 to $25000 and maintaining accuracy of all transactions.
● Balanced automated teller machines, teller cash dispensers, teller cash recyclers, often more than $100,000.
● Traine upcoming bank tellers on functions and procedures of balancing and maintaining the ATM.
● Balance teller drawers with the use of a cash count machine and counting the currency by hand.
● Collect customer information and input data into the system ensuring confidentiality at all time while responding to customer inquiries and/ or complaints on a daily basis, and determine corrective action.
● Provide outstanding administrative support to lobby and teller line, ensuring that that all customers have been greeted and helped in an appropriate manner. MONTH 2002 - MONTH 2007
MACY’s, Tyson’s Corner - Sales Associate
● Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
● Operating cash registers, managing financial transactions, and balancing drawers. process transactions and are responsible for keeping track of all the money inside
● Achieving established goals
● Provide a variety of services, from helping you pick out items to ringing up purchases.
● Demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas with merchandise and providing outstanding customer service.
● Operating cash registers, managing financial transactions, and balancing drawers. process transactions and are responsible for keeping track of all the money inside
● Achieving established goals
● Provide a variety of services, from helping you pick out items to ringing up purchases.
● Demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
MAY 2002 - MARCH 2004
Jcpenney, Springfield- Sales Associate
● Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
● Operating cash registers, managing financial transactions, and balancing drawers. process transactions and are responsible for keeping track of all the money inside
● Achieving established goals
● Provide a variety of services, from helping you pick out items to ringing up purchases.
● Demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas with merchandise and providing outstanding customer service.
● Operating cash registers, managing financial transactions, and balancing drawers. process transactions and are responsible for keeping track of all the money inside
● Achieving established goals
● Provide a variety of services, from helping you pick out items to ringing up purchases.
● Demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
Education
AUGUST 2003 - MAY 2006
Strayer University, Takoma Park - Bachelor in Business Administration AUGUST 2001 - MAY 2003NOVA, Alexandria - Associate in Business Administration SEPTEMBER 1995 - 1998
Catholic University of Louvain, Belgium - Associate in Commercial Engineer SEPTEMBER 1988 - JUNE 1994
Ecole Massamba Congo - Diploma
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