Food Service Project Manager

ANDREA MUNOZ ALVAREZ

FOOD SERVICE SUPERVISOR, DIETITIAN, AND JUNIOR PROJECT MANAGER

*** ********* **. *., ** K1R 7B5, Ottawa, Canada 343-***-**** ********@*************.*** I www.linkedin.com/in/andrea-munoz-alvarez-946440233 PROFILE SUMMARY

● Mentored and evaluated health concerns in more than 500 patients: addressed behavioral and mental health issues ensuring individualized treatment and evaluation.

● Facilitated assessment planning, implementation, and evaluation processes for evidence-based care provided to 02-year-old to 85-year-old women and men, including athletes, and pregnant women.

● Demonstrated strong leadership work ethic, honesty, adaptability, and exceptional interpersonal skills by significantly improving patient's lifestyle.

● Gained managerial skills by developing a health clinic treating at least 60 clients per week.

● Managed more than 50 employees by applying effective communication skills.

● Prepared schedule planning, staffing, monitored processes, and business administration methodologies/techniques for two health companies. SKILLS & COMPETENCIES

Skills: Leadership and project management, meal planning, food science understanding, excellent communication and presentation skills, dedication, and positive attitude. Competencies: Proficiency in English and Spanish. Adult/Child/Infant CPR & First Aid & AED (2023-2025). EDUCATION

Graduate Diploma in Project Management Jan 2024 - Present Algonquin College, Ottawa, Ontario

● Proficiency using Microsoft Project

● Leadership, coordination, tracking, evaluating/analysis of a project

● Working in a team setting

● Certificate in Gender-based Analysis Plus

Graduate Diploma in Food and Nutrition Management Jan 2023 - Dec 2023 Algonquin College, Ottawa, Ontario

● Coursework in Food Handler Certification ADVANCED.fst

● Occupational Health and Safety Act (OHSA)

● Workplace Hazardous Materials Information System (WHMIS 2015)

● Excellent leadership, organizational, analytical thinking, problem-solving, conflict resolution, and decision-making skills, with the ability to adapt, and cope with unexpected challenges

● Graduated with Honors

Graduate Diploma in Sports Nutrition Jan 2019 – Dec 2022 Medical and Scientific Commission of the International Olympic Committee, Geneva

● Produced a report on the somatotype analysis in a male paralympic swimmer

● Published an article on dermal and ocular rosacea

● Presentations, technical research, and analysis

● Nutrition assessment and program development

● Evaluation, analysis, and development of nutritional policies at a regional and international level Bachelor of Science in Food and Nutrition Aug 2013 – Sept 2017 University Marista of Merida, Merida, Mexico

● ISAK Level II Certificate

● Courses in Pharmacology, Human Nutrition, Sports Nutrition, Medical Terminology, Health Statistics, Business, and Management

● Applicability of Manage Control, Hygiene and Quality Standards Systems

● Analysis and evaluation of social programs related to the population nourishment

● Experience in clinical diseases such as diabetes, hypertension, gut health, digestive disorders, food intolerance, obesity, celiac disease, gluten-free, and cancer

● Knowledge in the application of FODMAP Diet, Low Carbohydrate Diet, Paleo Diet, Mediterranean Diet, Vegan Diet, Vegetarian Diet, Kosher Diet, and Pureed Diets

● Experience in meal plans for community development and working with people living with chronic conditions, infants, and the elderly

● Competency in dysphagia management, enteral and parenteral nutrition PROFESSIONAL EXPERIENCE

Food Service Server Sep 2023 - Present

The Ottawa Hospital, Ottawa, Ontario

● Assisted with meal planning, and serving to meet nutritional plans of 600 patients.

● Maintained a well-organized food delivery service for 600 clients' safety.

● Supervised packing and delivery of snack food items to patients following the HACCP principles.

● Commitment to promoting a culture that supports safety, ethical practices, and organizational health.

● Demonstrated effective interpersonal and communication skills. Private Clinical and Sports Dietitian Jan 2014 - Present Soy Nutricion, Merida, Mexico

● Coordinate management of company resources, schedule planning, budget constraints, and client engagement.

● Ability to prioritize, problem solve, and work under pressure of time limitations.

● Conduct patient consultation within a team setting, assessing nutritional history to formulate a daily nutritional diet.

● Generate 3 new customers per week, and promote high customer satisfaction by implementing healthy, sustainable, and individual diet plans for patients.

● Formulated nutritional requirements to assess the adequacy of diet and nutrition support in patients between 02 and 80 years old.

● Guide patients in proper food selection, preparation, or menu planning based on nutritional needs.

● Conduct follow-up assessments of patients’ progress every 3 weeks.

● Ability to work independently and as a member of a multidisciplinary team both within the organization and in the community.

● Relevant experience to children, youth, athletes, and the elderly.

● Ability to work independently, assess situations, and seek resolution under hospital policies and procedures.

● Interest in participation in continuing education and upgrading professional, and interpersonal skills.

● Develop, coordinate, and assistance in health programs. Food Service Supervisor Sep 2023 – November 2023

The Ottawa Hospital, Ottawa, Ontario

● Supervising, coaching, redirecting, and evaluating staff in the food services area.

● Coordinated mobilization, training, and scheduling for more than 100 employees.

● Maintain direct and exceptional communication with other supervisors and managers.

● Ensure shift routines are current monitor, manage, and supervise workflow, evaluate performance, and service delivery to the hospital.

● Coordinate and supervise of dish room and equipment.

● Application of the Safety Legislations.

● Coordination of huddles with staff.

● Ability to work independently and as a member of a multidisciplinary healthcare team.

● Commitment to continuous improvement and innovation.

● Demonstrated leadership abilities. planning, organization, and time management skills Clerk Oct 2023 - Dec 2023

The Ottawa Hospital, Ottawa, Ontario

● Develop more than 600 tray tickets for patients in the hospital.

● Responsible for making changes in patients' meals as needed.

● Coordination of inquiries and action plans for the hospital departments. Food Service Server Jun 2023 - Jan 2024

Chartwell, Ottawa, Ontario

● Assisted with meal preparation, and serving to 50 senior residents to meet nutritional plans.

● Conducted patients' snack planning, preparation, and serving.

● Provided client service to 50 or more residents.

● Engaged dining room services.

● Demonstrated collaboration and teamwork skills.

Hospital Dietitian and Nutritional Aide Aug 2016 – Sept 2017 Sports Institute of Yucatan, Merida, Mexico

● Collaborated extensively with an interdisciplinary care team to meet the nutritional needs of each resident.

● Maintained a well-organized environment for client satisfaction and safety.

● Coordinated nutritional care with other healthcare team members, and managed care activities related to diet management.

● Reviewed different types of therapeutic diets, and menu choices to each resident's needs.

● Developed more than 100 nutritional meal plans for individual patient needs.

● Collaborated with meal preparation, and serving to more than 100 athletes.

● Strong client focus and ability to build solid client/practitioner relationships. References are available upon request.

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