Customer Service Warehouse Manager
Resume:
Melissa Quaethem
*********@*****.***
Customer service management, where my experience can be utilized to improve customer satisfaction. To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the customer service field. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Warehouse Manager
LYRBA - Conroe, TX
February 2023 to Present
Warehouse manager, in charge of shipping and receiving. I’m responsible for the forklift certification of all employees at our company. I helped develop the forklift training & certification process. Inventory Associate (power Surge)
MS Directional (Patterson UTI) - Conroe, TX
October 2021 to December 2022
Loading and shipping rotors and stators. Quality checks to see if need re-coat or to bere-polished. Combi lift/overhead crane/ forklift/ heavy lifting.
Warehouse Assistant Manager
Menger valves - Houston, TX
April 2020 to September 2021
Quality control/shipping/receiving
Responsible for quality decisions on whether valve would be shipped or sent for repair. Reviewed production records for accuracy and compliance. Maintained and organized all documentation and compliance forms for the quality performance tasks. Created BOL and certificates of origin for international and domestic shipments. In charge of all products coming in and out of the warehouse. Kept track of shipments in Excel and used Epicor(SAP) for parts and inventory.
(calipers/micrometers)
Material Handler/Forklift Operator/Quality Manager/ Inventory Control & Shipping and Inventory Manager/Payroll Supervisor
Sustainable environmental consultants - Austin, TX September 2013 to March 2020
Made an environmental product that helps control wastewater. We also made living walls to help with wastewater. Operated heavy equipment during these processes. A lot of heavy lifting and outside elements. Monitored operations output and associated production standards. Removed and documented all rejected samples.
Identified and implemented new QC guidelines which cut our inspection time by 40% and increased our production by 60%.
I received a 10,000 dollar raise for this accomplishment. Responsible for cycle counts, daily, weekly, and annual inventory reports. Was solely responsible for production charts, production planning and production schedule.
Shipping and Receiving Manager
KoMiCo Technology, Inc - Austin, TX
September 2010 to August 2013
Shipping, receiving, inventory, quality for copper and non-copper semiconductor components. Responsible for every part in our facility. SAP experience and 5s experience. Responsible for making sure every part that came in passed our quality checklist. Maintained and organized all records. Implemented the process control and protocol. Made quality decisions (accepted or rejected) based on provided control outlines. Shipping and Receiving Manager
Dynamic Manufacturing Solutions - Austin, TX
October 2004 to July 2009
Logistics, shipping, receiving, quality and SAP. Inspected all outgoing parts for conformance with our quality standards. Documentation of all quality checks and statistical process control. Quality inspections involved precision inspection instruments. (Calipers, etc.) Gun Assembler/ Logistics/ Shipping and receiving/RMA Processing/quality Inspector/ Forklift/Shipping & Receiving Manager
Sti firearms LLC - Georgetown, TX
November 2001 to October 2004
Assembled guns for my first two months. I was moved to gun inspection and stayed there for four months. I used precision instruments during quality checks. There were many quality processes here. All aspects of the guns had to pass quality.
From chamfering to shooting. Made sure guns were in accordance with the manufacturing and engineering standards, compiled technical data involving non-conformance for the launching of SAP quality discrepancy sheets. Conducted scheduled and routine inspections and final audit inspections. I was promoted to shipping and receiving manager/ logistics. Was solely responsible for all RMA processing.
Production lead /Quality inspector/RMA processing / shipping and receiving/ forklift Shipping and receiving:
Routed incoming shipments to the proper department or warehouse section. Responsible for dealing with shipping issues (such as merchandise being lost or damaged), maintained records on destination charges and weight, verified shipment contents and rate charges. Fed ex system used to print labels. Retrieved customer orders and packed for shipment. Prepared shipping documents and labels. Recorded items removed and placed in inventory. Maintained logs of all activities completed. Managed files, spreadsheet, and miscellaneous documents. Maintained massive quantities of inventory products. Maintained the automated inventory management system to ensure that actual physical Inventory matches the database inventory.
Quality: Operated a range of automated measurement machinery. Used gauge track system to preform gauge calibrations, part layouts, and gage R&Rs.
Parts/Office manager
Chuck’s trucks and Auto repair - Killeen, TX
April 1995 to September 2001
Payroll, accounting payable and receivable, schedules. Education
Associates in Computer Sciences
University of Phoenix - Killeen, TX, US
2013 to 2015
Certifications and Licenses
Forklift Certification
Driver's License
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